service bulletin serial # incomplete

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  • jmaister
    certified scrub

    Site Contributor
    500+ Posts
    • Aug 2010
    • 755
    #1

    service bulletin serial # incomplete

    Its for the waste toner motor, just dug it up for review. The serial range doesn't cover much earlier production dates.

    Anyone else found that odd, or is there explanation for it?

    For the 500ci series.
    Idling colour developers are not healthy developers.
    Tags: 500ci, amou, bulletin, cover, motor, odd, production, purchase, series, service, toner, waste toner
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23010
      #2
      I consider it to be an oversight. We've changed dozens of waste toner motors on the VoyagerE Series for the same reason. The old style motor will eventually short out, and blow the driver circuitry on the engine PWB.

      We went through and wholesale updated all the Voyager and VoyagerE machines. It beats replacing engine boards. I haven't replaced an engine PWB in 6 months. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • jmaister
          certified scrub

          Site Contributor
          500+ Posts
          • Aug 2010
          • 755
          #3
          Did u have to purchase extra motors? We're missing a fair amount sent by km.


          Edit: pls read the bulletin carefully, and contact km direct. This is expensive stuff.
          Last edited by jmaister; 06-04-2011, 03:30 AM.
          Idling colour developers are not healthy developers.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23010
              #4
              Yes, we purchased more motors, and it's well worth it. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Venom
                  Technical/IT Support

                  500+ Posts
                  • Nov 2009
                  • 765
                  #5
                  We are being told that the list is smaller than originally thought. I just think that they don't have as many replacement motors as required.
                  IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

                    Comment

                    • jmaister
                      certified scrub

                      Site Contributor
                      500+ Posts
                      • Aug 2010
                      • 755
                      #6
                      the machines that were produced in the first six months of production is NOT considered? hmmmm, very nice.
                      Idling colour developers are not healthy developers.

                        Comment

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