I have 2 5500i that sit next to one another. Few weeks back had a call that one had a C6020 code. Reset the fuser and all seems to be fine on it. Got a call today the one next to it had this same code. Reset fuser and seems to be working. Is anyone else having these codes pop up and is there something I should be watching for to happen if so?
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"In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
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Re: TA 5500i C6020
I'm sorry if this doesn't help, but I have to post it. I just love some of the translation in the service manuals.
Deformed connector pin.
If the I/F connector pins of the fuser unit and
the main unit are deformed owing to foreign
matters, such as paper dusts, replace the
connectors or the units including the connectors.
Defective triac.
Remove the power cord and check that the
resistance between terminals T1 and T2 of
the triac CR001 is of several Mega-Ohms
and not shorted (see figure 1-4-4). If failed,
replace the power source PWBI must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up - Mark Twain -
Re: TA 5500i C6020
Yeah I read all that in the manual....which doesn't seem to be the issue....or if I really have an issue with the machine at all...it could be their power grid is what I am suspecting....maybe getting power surges or something....just curious if others have been coming across this and if it is something I should worry about or not...."In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
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Re: TA 5500i C6020
Not a bad idea. We have been in the habit of installing everything with surge suppressors. It is much easier, and often cheaper than board replacements down the road.I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up - Mark TwainComment
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Re: TA 5500i C6020
Oh we install surge protectors with every machine that goes out the door. I'm just thinking along those lines because we have an elementary school out in a small town that has a Firestone tire plant there. When they change shifts out there they tend to draw a lot of power on that towns grid and causes surges at the school. Every TA 420i we have in that building will throw a fuser code and disable itself due to this. U163 them and they are good to go."In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
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Re: TA 5500i C6020
One thing you can check with your VOM is the ground to neutral voltage, preferably less than 1/2 VAC. But to get the whole picture a power quality analyzer is what you really need. You can record power "events" preferably for 48 hours. Then print a nice report showing the customer the condition of the power.
This can be a really difficult concept for customers. How can electricity be dirty? It's either on or off, right? Well, no ... and you can prove it with the report. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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