4550ci stuck on welcome screen

[daveyball]

I have a Kyocera Taskalfa 4550ci stuck on welcome screen, tried to update firmware, but it fails on the controller udate, any ideas?

Thnks

[ES-OGT]

Re: 4550ci stuck on welcome screen

I haven't had any problems with this model yet, but I have had this exact problem on a 500ci. After going through a mess of troubleshooting that included Kyocera it turned out to be the HDD.

Also never hurts to check the connections on the engine board to make sure nothing slipped during shipping.

[KYO_OEM]

DL_CTRL.2LC P xxxx
BOOT u-bootbin B 64155
KERNEL zImage.kmmfp B 10890
INITRD initrd.bin B 50781
FILE_PART1 rootdiskimage.cramfs B 62101
HIBDRV hibdrv.bin B 21588
HIBFLAG hibflag.bin B 41867
FILE_PART2 snapshotimage.bin

[daveyball]

Re: 4550ci stuck on welcome screen

I have a Kyocera Taskalfa 4550ci stuck on welcome screen, tried to update firmware, but it fails on the controller udate, any ideas?

Thnks

Sorted - Fault was main controller, changed it and OK. Thanks for the advice

[copygirl]

Re: 4550ci stuck on welcome screen

I had this very thing happen on a 4500i. Lucky my rep came in. The harness that comes from the op panel was the first issue. Had a pinched wire right in the turn behind the panel. We had to end up replacing the op panel and the main pcb. The wire was open and wiped out everything. Good thing for warranty, right.

[CompyTech]

Re: 4550ci stuck on welcome screen

Had this problem on a 3500i. It would hang there on Welcome screen then come up with an F000 code. Firmware would never load. Turns out, reseating the connectors and the DIMM, solved the problem.