VoyagerE with some strange symptoms.

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22973
    #1

    VoyagerE with some strange symptoms.

    By themselves each of these symptoms don't mean much, but together then start to point in a specific direction.

    The LCD display was on and functioning, but the backlight was off. I've seen these fluorescent backlights go out on Sharp products, and I would have ordered an LCD display, except ...

    ... that on that dark display the screen said "Left Cover Open." Then when I powered Off/On I got "C3100". So what does a dark display have in common with a door open indication and C3100?

    I thought that maybe a connector was loose on the power supply, but when I tracked down each symptom they lead to different connectors. Then I noticed on LC1SW (left cover switch) is supplied from "24v2" (24vdc second line?) on the power supply, as is the operation panel backlight, and the Scanner PWB. Sure enough, all the 24vdc sources on the power supply were dead (-0.2vdc).

    I'll be putting in the power supply tomorrow. I'm just hoping there isn't a direct short I haven't addressed. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: display, door, lead, left, nas, panel, scan, scanner, screen, sharp, switch, symptoms
    • ES-OGT
      Trusted Tech

      100+ Posts
      • Aug 2011
      • 129
      #2
      Re: VoyagerE with some strange symptoms.

      If the power supply doesn't work might I suggest scandisk (989 I think) and reformat (024) the HDD. Anytime we have odd situations that make no sense we've tried that and it works.

      If that doesn't work then you probably are looking at a short and good luck hunting.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22973
          #3
          Re: VoyagerE with some strange symptoms.

          I'm closer. It will print, copy, and fax now.

          The NS30 is unresponsive. When I attempt a U504 NIC clear I get C0640. And it won't print a counter page.
          Do you suppose the HDD is toast, and took out the first power supply? I'll have more time later to try out the HDD. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22973
              #4
              Re: VoyagerE with some strange symptoms.

              This one just got put on the back burner. We sold them something new. When I get around to prepping the CS-4035E, I'll follow up. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • jmaister
                  certified scrub

                  Site Contributor
                  500+ Posts
                  • Aug 2010
                  • 755
                  #5
                  Re: VoyagerE with some strange symptoms.

                  ewww...sounds really nasty.

                  Could something be shorted? 00 ohms or 0 ohms?

                  That's some awesome detail troubleshooting there Mr. Cat, I'd probably murmur "I'm not knowing" if this hits me lol.
                  Idling colour developers are not healthy developers.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22973
                      #6
                      Re: VoyagerE with some strange symptoms.

                      Originally posted by jmaister
                      ... Could something be shorted? 00 ohms or 0 ohms?
                      No zero ohm loads. I checked.
                      I was still concerned that I missed something, and glad that the new power supply didn't smoke.

                      It's one of those situations where you are as careful as can be, but won't be sure until the power survives (or doesn't).
                      I would have expected a cf14F error. I guess that the VoyagerE isn't as intelligent as the FalconIII. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

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