Two side paper jam

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  • nizam
    Technician
    • Mar 2011
    • 40
    #1

    [Jamming] Two side paper jam

    Hi, can any one help me;
    TASkalfa 3500i, The one side copy and print is ok. But the two side copy & print is jam. The jam location is exit job separator is on.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Re: Two side paper jam

      What jam codes? And if you don't know how to get jam codes, start by buying a manual. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • blaze2000
          Trusted Tech

          Site Contributor
          100+ Posts
          • Sep 2010
          • 232
          #3
          Re: Two side paper jam

          Yeah man , the jam code will tell lots of information. The best we can probably say is check your sensors in the duplex path.

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838
              #4
              Re: Two side paper jam

              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from

              Just Manuals ~ The Internet's largest selection of manuals ~ Instant Downloads

              Paul@justmanuals.com

                Comment

                • Venom
                  Technical/IT Support

                  500+ Posts
                  • Nov 2009
                  • 765
                  #5
                  Re: Two side paper jam

                  There is a QA, the exit unit has been redesigned to correct sticking gates
                  IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

                    Comment

                    • dickierock
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Jan 2010
                      • 252
                      #6
                      Re: Two side paper jam

                      Hey,got this before,our suppliers chief engineer told us to take out the exit section,there is a plate behind the solenoid.Loosen the two screws on the plate a half turn to prevent the gate from sticking when it heats up.Worked a treat for us so far.

                        Comment

                        • nizam
                          Technician
                          • Mar 2011
                          • 40
                          #7
                          Re: Two side paper jam

                          Originally posted by blaze2000
                          Yeah man , the jam code will tell lots of information. The best we can probably say is check your sensors in the duplex path.
                          the frist time 2 side jam code 4218. also jam in one side jam code 4211.

                            Comment

                            • texchar555
                              Senior Production Tech

                              100+ Posts
                              • Mar 2007
                              • 142
                              #8
                              Re: Two side paper jam

                              hey thats great that they are going to modify the exit unit. My only concern is that everyone seems to think its sticking because of the plate behind the solenoid. This is what ive come across

                              The exit frame is warping because of the the old fuser unit. If you shave the collar on the plastic shaft of the guide down this will get you by until your replacement unit comes in.

                                Comment

                                • nizam
                                  Technician
                                  • Mar 2011
                                  • 40
                                  #9
                                  Re: Two side paper jam

                                  Originally posted by texchar555
                                  hey thats great that they are going to modify the exit unit. My only concern is that everyone seems to think its sticking because of the plate behind the solenoid. This is what ive come across

                                  The exit frame is warping because of the the old fuser unit. If you shave the collar on the plastic shaft of the guide down this will get you by until your replacement unit comes in.
                                  The Kyocera TASkalfa 3500i the machine company replacement it

                                  Thanks and Best Regards, to all
                                  Nizam

                                    Comment

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