KM 5035 Fax Problem

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  • kmtech
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2008
    • 125

    #1

    KM 5035 Fax Problem

    I have a customer thats getting a U0115 Fax code. I looked in the book of knowledge it say { No message reception after transmission of an MCF signal.} Not real informative. Has anyone had this error and how they dealt with it.

    Bill
  • kkendric
    Trusted Tech

    250+ Posts
    • Apr 2009
    • 301

    #2
    Re: KM 5035 Fax Problem

    Does this happen on evert TX? or just to one number? You might want to perform an all clear for the Fax,U600 this will reset the Fax to factory defaults. Print phone list first.

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    • kmtech
      Trusted Tech

      Site Contributor
      100+ Posts
      • Sep 2008
      • 125

      #3
      Re: KM 5035 Fax Problem

      Originally posted by kkendric
      Does this happen on evert TX? or just to one number? You might want to perform an all clear for the Fax,U600 this will reset the Fax to factory defaults. Print phone list first.
      No it just happens on and off, really dont have any other info and i will try the clear sim. thanks

      Comment

      • Venom
        Technical/IT Support

        500+ Posts
        • Nov 2009
        • 765

        #4
        Re: KM 5035 Fax Problem

        have you turned off ECM?
        IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22858

          #5
          Re: KM 5035 Fax Problem

          Most likely you've got a poor quality phone line. The transmitter completes the handshake, but fails during image transmission.

          Like kkendric, my question is: Same destination erroring out or randomly? If it's just one destination then that destination probably has a bad local phone line. If all randomly, the transmitter probably has the bad local phone line. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

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