Cs-3050 Question

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  • COPYME
    • Jul 2025
    #1

    Cs-3050 Question

    Has anyone had this situation? Machine will fax to every number, local or long distance but WILL NOT to any 800#

    Any ideas??
    Tags: 305, 3050, business, cs3050, fax, issue, line, lines, phone, question, set
    • n25an
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1030
      #2
      Re: Cs-3050 Question

      not machine... definitely phone line
      Sad To Say I Don't Have a Life
      I do this stuff on the weekends too

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23008
          #3
          Re: Cs-3050 Question

          Originally posted by n25an
          not machine... definitely phone line
          Agreed. Often business phone lines are set up to block certain three digit prefixes. The way to know for sure is to plug in a POTS handset and dial the number. See what result you get. =^..^=

          02 April 2008? I'm sure this problem is not his main concern anymore.
          Last edited by blackcat4866; 07-02-2011, 03:31 PM. Reason: Very old thread.
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • n25an
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jul 2008
              • 1030
              #4
              Re: Cs-3050 Question

              True but i figured... Someone else might have a similar issue...
              Sad To Say I Don't Have a Life
              I do this stuff on the weekends too

                Comment

                • ignacio.cortez
                  Trusted Tech

                  100+ Posts
                  • Jul 2010
                  • 176
                  #5
                  Re: Cs-3050 Question

                  Here is a thought, have you tried adding PAUSES to the dial string for 800 numbers, have you tried MANUAL dialing, if Manual Dialing works, it is possible you might need a couple of PAUSES

                    Comment

                    • gneebore
                      Senior Tech

                      500+ Posts
                      • Feb 2010
                      • 555
                      #6
                      Re: Cs-3050 Question

                      Originally posted by COPYME
                      Has anyone had this situation? Machine will fax to every number, local or long distance but WILL NOT to any 800#

                      Any ideas??
                      I have seen this before. The customer used a system like Skype or Vonage(can not remember which) as their phone system and fax line. The outgoing fax has a "blocked caller id" or "unknown caller id" that shows up on the receiving fax line. A lot of companies that have 800 fax lines will have any faxes received with either of those headers automaically blocked and will not answer them. Ask the customer what sort of phone system they use.

                      Just as an added thought I have seen some of these that the error correction will block certain types of outgoing calls. You can go in and manually set the modem speed of the copier to a lower connect speed and see if that helpds too.

                        Comment

                        • ignacio.cortez
                          Trusted Tech

                          100+ Posts
                          • Jul 2010
                          • 176
                          #7
                          Re: Cs-3050 Question

                          FYI, as far as I remember, this series only work with Analog Fax modems so VoIP services like Vonage and Skype should not work with the MFP

                            Comment

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