c4035e - hdd format - won't print now - control panel buttons dead (display good)

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  • copierpro
    Trusted Tech

    250+ Posts
    • Apr 2007
    • 270
    #1

    c4035e - hdd format - won't print now - control panel buttons dead (display good)

    Rescheduled the delivery. Don't know what happened but yesterday machine working perfect - firmware sys 2JD_3000.003.005 engine 2JD_1000.009.001 - did a format hdd and now it won't print - print button on control panel just flashes when I send a print job.

    I wasn't even aware there was a problem as yet. Had a sticky button on control panel. Removed it disassembled cleaned reassembled (I know the three connectors are solidly connected to the PCBs in the control panel) - now the display is the only thing that works. The start button illuminates, the power button top right, of course, the printer light flashes when I send a print job that won't output prints since I formatted the HDD

    What a clusterfawk. Should have left well enough alone as copier was working perfectly until I formatted hdd and removed control panel.

    I know I was careful with control panel - did nothing incorrectly as far as disassembly/assembly.

    Any suggestions appreciated. We got a sale on this trade-in and want it gone plus the sales rep has a customer waiting and he's becoming gum on my shoe.

    Thanks in advance!
    Tags: incorrectly
    • kyrenecopy
      Trusted Tech

      100+ Posts
      • Apr 2012
      • 205
      #2
      Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

      WHy did you format the HDD? Why did you remove the Control panel? sounds like you need to reflash the firmware
      Testing 1-2-3, testing, testing. Is this thing on?

        Comment

        • copierpro
          Trusted Tech

          250+ Posts
          • Apr 2007
          • 270
          #3
          Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

          The number 1 on panel was sticking some crap down in there so I took control panel off. Button works fine now though, as written, the control buttons are dead.

          Did the format to erase previous customers' docs for security purposes for their benefit.

          First, did the HDD format. Did not even check operation after doing that, then took care of #1 button issue (did not even touch right side board area and buttons there just the numeric keypad board)

            Comment

            • copierpro
              Trusted Tech

              250+ Posts
              • Apr 2007
              • 270
              #4
              Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

              don't know much about the KM line we are Xerox (mostly) here.

                Comment

                • kyrenecopy
                  Trusted Tech

                  100+ Posts
                  • Apr 2012
                  • 205
                  #5
                  Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                  Originally posted by copierpro
                  The number 1 on panel was sticking some crap down in there so I took control panel off. Button works fine now though, as written, the control buttons are dead.

                  Did the format to erase previous customers' docs for security purposes for their benefit.

                  First, did the HDD format. Did not even check operation after doing that, then took care of #1 button issue (did not even touch right side board area and buttons there just the numeric keypad board)
                  Hmmmm, ok, I would pull control panel apart again and check for poor plug connections or pinched wires, two, I would format the HDD again, and three upload the latest firmware no matter what version is on the machine now.
                  Testing 1-2-3, testing, testing. Is this thing on?

                    Comment

                    • copierpro
                      Trusted Tech

                      250+ Posts
                      • Apr 2007
                      • 270
                      #6
                      Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                      thanks for the help. I know all is straight under the control panel - I looked at all with a fine tooth comb before reseating paying particular attention to the connectors.

                      Since I cannot get any action off the control panel I can't do another format as things are - unless there is is a power-up while holding a key(s) like Canon irs have and give that a try.

                      Don't have the firmware but got a dealer 4 blocks from here for KM. Guess I'll pay them to come over and do the update. Just the system update good enough or do engine, too?

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22997
                          #7
                          Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                          The firmware is all inclusive. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • kkendric
                              Trusted Tech

                              250+ Posts
                              • Apr 2009
                              • 301
                              #8
                              Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                              Hey Blackcat don't you wish that you were so good that you never had to recheck your work? I wish I never had to.

                                Comment

                                • copierpro
                                  Trusted Tech

                                  250+ Posts
                                  • Apr 2007
                                  • 270
                                  #9
                                  Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                                  I rechecked it. That's why I had it off to begin with.

                                  In any event up and running bad HDD. Thanks for all your help.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22997
                                      #10
                                      Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                                      Originally posted by kkendric
                                      Hey Blackcat don't you wish that you were so good that you never had to recheck your work? I wish I never had to.
                                      If you've read any of my posts, you'd know that I screw up as many as I fix. The only thing I can refer to as an advantage is my mindless, stupid, hard headed, persistence. If not for that, I'd have no talent at all. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • Jules Winfield
                                          Senior Tech

                                          500+ Posts
                                          • Jul 2009
                                          • 821
                                          #11
                                          Re: c4035e - hdd format - won't print now - control panel buttons dead (display good)

                                          Originally posted by blackcat4866
                                          If you've read any of my posts, you'd know that I screw up as many as I fix. The only thing I can refer to as an advantage is my mindless, stupid, hard headed, persistence. If not for that, I'd have no talent at all. =^..^=
                                          Just the fact that you take machines apart and at least look for a problem puts you ahead of the curve compared to a lot of techs...
                                          But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

                                            Comment

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