Job accounting reverting back to default

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  • snam
    • Jul 2025
    #1

    Job accounting reverting back to default

    Hi everyone,

    I'm an IT admin for a small office (30+ people). We have two Kyocera CS 3050ci copiers. They are connected to one of our servers and then shared for users to connect through the server, ex: //servername/printer1.

    The Job Accounting is set up for a 5 digit Account ID that users input to print from these devices. The problem we run into is that this setting periodically goes back to a default state of not asking for the account ID. Users then are unable to print.

    Is this a driver issue? Network issue? We are running on Windows Server 2003. I am able to provide whatever information that you guys might need.

    Thank you for taking the time to read and look forward to your responses.

    Sam
    Tags: copiers, issue, job, kyocera, network, office, printer, silent, time, work
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: Job accounting reverting back to default

      Do you have a setting to turn off SNMP?

      Alternatively, look in the Device Settings tab of the print driver. There will be a menu of AutoConfigure settings. Turn Off Silent Auto Configure, and select the appropriate options from the checklist. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • snam
          #3
          Re: Job accounting reverting back to default

          Originally posted by blackcat4866
          Do you have a setting to turn off SNMP?

          Alternatively, look in the Device Settings tab of the print driver. There will be a menu of AutoConfigure settings. Turn Off Silent Auto Configure, and select the appropriate options from the checklist. =^..^=

          SNMP is set to SNMP v1/v2c with read and write community names as "public."

          I'm trying to look for this Silent AutoConfigure setting. I see Administrator, User, PDL and Compatibility buttons under Device Settings.

            Comment

            • Geo
              Senior Tech

              500+ Posts
              • Nov 2010
              • 662
              #4
              Re: Job accounting reverting back to default

              Originally posted by blackcat4866
              Do you have a setting to turn off SNMP?

              Alternatively, look in the Device Settings tab of the print driver. There will be a menu of AutoConfigure settings. Turn Off Silent Auto Configure, and select the appropriate options from the checklist. =^..^=
              Hi Blackcat.
              What issues/problems are you experiencing with Autoconfig on?
              Is this for all versions of the print driver?
              Thanks

                Comment

                • snam
                  #5
                  Re: Job accounting reverting back to default

                  Originally posted by Geo
                  Hi Blackcat.
                  What issues/problems are you experiencing with Autoconfig on?
                  Is this for all versions of the print driver?
                  Thanks

                  All I see on the Device Settings page are the buttons I mentioned above and AutoConfigure but that is also a button (not something I can turn on or off.) Poked around but didn't see what you were talking about blackcat.

                    Comment

                    • Venom
                      Technical/IT Support

                      500+ Posts
                      • Nov 2009
                      • 765
                      #6
                      Re: Job accounting reverting back to default

                      I have seen similar issues, try installing drivers locally to see if problem corrects
                      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 23008
                          #7
                          Re: Job accounting reverting back to default

                          With certain versions of the driver, I've seen configuration defaults lost (finishers, document feeders, paper decks, and memory upgrades disappearing from the configuration of the driver). The current theory is that Silent Auto Configure attempted to configure while the MFP was unreachable. The first time I came across it, I installed an older version of the driver that did not contain the Silent Auto Configure feature (which worked). On the second occasion I browsed around the driver until I found a way to disable the Silent Auto Configure feature. Again, I was successful (at least I did not hear of a re-occurrence). If I remember correctly, when you click Auto Configure on the newer versions of the driver you get three menu options, but I do not remember what they are.

                          The bit about SNMP I picked up from posts here, but have not tried. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • JR2ALTA
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2010
                              • 2033
                              #8
                              Re: Job accounting reverting back to default

                              SNMP is in properties-ports-configure port. uncheck it

                              the theory is the driver periodically talks to the machine through SMNP protocol and if the machine is sleeping or off, or a miscommunication happens the driver gets messed up and sometimes can't recover.

                              but there are more qualified techs to give you a better explanation, and of course, it may not even be the issue at hand.

                                Comment

                                • snam
                                  #9
                                  Re: Job accounting reverting back to default

                                  Thanks for all the responses. I will look into the printer auto config issue.

                                    Comment

                                    • tech.gasm
                                      Technician
                                      • Sep 2010
                                      • 39
                                      #10
                                      Re: Job accounting reverting back to default

                                      My queries are:

                                      >>are u the only one with admin level access to the print server?

                                      >>are the correct print drivers installed?

                                      >> how about enabling the password feature on the device settings tab.

                                        Comment

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