KM C2525E scanner problem

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  • andtt
    • Jul 2025
    #1

    KM C2525E scanner problem

    Its new machine for me and I have such a problem. I want to scan to PC, all is set and all the time I try to scan this message is shown - application_destination_pc_out_order.
    FileUtility on my PC is maybe a problem as "hard disk is full" in status bar is displayed all the time. I would apriciate any help
    Tags: application, c252, c2525e, disk, full, scan, scanner, set, time, toner levels
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: KM C2525E scanner problem

      This is going to sound really stupid ... but did you connect the network cable? The VoyagerE series machines have separate print and scan cards. Most people find the print card and connect it, but never think to look for a second network connection. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • andtt
          #3
          Re: KM C2525E scanner problem

          Originally posted by blackcat4866
          This is going to sound really stupid ... but did you connect the network cable? The VoyagerE series machines have separate print and scan cards. Most people find the print card and connect it, but never think to look for a second network connection. =^..^=

          Yes I connected, 2 cables I know. Anyway thank you for reply.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              Re: KM C2525E scanner problem

              If it were me, I'd use scan to SMB. If you don't see the option on the webpage, enable it in Sim U512.

              Can you access the NS-30 webpage? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • andtt
                  #5
                  Re: KM C2525E scanner problem

                  Originally posted by blackcat4866
                  If it were me, I'd use scan to SMB. If you don't see the option on the webpage, enable it in Sim U512.

                  Can you access the NS-30 webpage? =^..^=
                  Yes I have access via webpage, but there is not scan to SMB option. I can't find sim u512 either.
                  Can you help?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23008
                      #6
                      Re: KM C2525E scanner problem

                      If you don't see U512 you may have scan card firmware level at or below 1.4.02 You can check that firmware level in sim U019.
                      You'll need to upgrade the scan card firmware to version 1.4.11 using the IBVERUP installation tool.

                      Do you have access to KDA Connect? =^..^=

                      Additional:

                      I did a little web searching and found:
                      IBVERUP utility:
                      ibverup.exe - PC Matic Process Library
                      http://www.pcpitstop.com/libraries/process/i/IBVERUP.EXE.html
                      PC Matic offers free computer help, use our free PC Diagnostics to tuneup your computer.


                      NS-30 firmware:
                      Product Support & Downloads | Kyocera
                      http://www.kyoceradocumentsolutions.nl/index/service/download_center.html?initial=false&search=any&searchTerm=KM-C850&category=driver#
                      Hier vindt u alles wat u nodig heeft voor uw product; van drivers tot handleidingen.
                      Last edited by blackcat4866; 09-21-2013, 11:58 PM.
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • andtt
                          #7
                          Re: KM C2525E scanner problem

                          Originally posted by blackcat4866
                          If you don't see U512 you may have scan card firmware level at or below 1.4.02 You can check that firmware level in sim U019.
                          You'll need to upgrade the scan card firmware to version 1.4.11 using the IBVERUP installation tool.

                          Do you have access to KDA Connect? =^..^=

                          Additional:

                          I did a little web searching and found:
                          IBVERUP utility:
                          ibverup.exe - PC Pitstop Process Library

                          NS-30 firmware:
                          Downloads | Service/Support | KYOCERA Document Solutions
                          Thank you, I finally located u512 and set it on. But meanwhile I managed to set scan to PC option.
                          It was enough to re install File Utility with MK 2525 disconnected from the router. Now scanner works.

                          Anyway thank you.
                          By the way, I have one question. When i switch on machine, a message "unknown toner installed" is displayd.
                          On the status a yellow toner is not available too. All installed toners seem to be genuine and machine prints yellow.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23008
                              #8
                              Re: KM C2525E scanner problem

                              It's not uncommon to get a defective RFID chip on the cartridge. It will just appear as unknown toner, and won't offer you toner levels.

                              If you must see the toner level you can put in a new cartridge if you want, but the machine will work just the same. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

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