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Seems like at one time there was a bulletin for the toner add assy on the cs 3035, but now i cant find it and the parts manual doesn't list the complete assy separate. Would anyone here know the part number.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Thanks and sorry for the late reply it was part 5 and 12. the shaft in 5 was able to free spin, and the pin that gives 12 drive was able to nearly free spin also
stick your hand in the machine where the toner sits and check if the spring loaded gear is stuck in the down position. The solenoid will click but wont add toner because the gears are not turning the cartridge .
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