We have a CS/KM3050ci that is displaying the message Add Paper in Cassette 1 (Letter). See attached photo.
There is letter (oriented properly, with type set to Plain) in the tray. The "continue" button in the bottom right is grayed out. I can't get this job to print out. It won't let me delete the received fax job.
I've upgraded FW to the latest 7.0; no luck.
I pulled the fax option and reset all memory sticks; no luck.
I can move print jobs up and have them print "overriding the priority" so I know the paper cassettes are good.
I tried putting letter in all the trays including the MP tray; no luck.
I can't get the machine to go into Maintenance Mode.
Thoughts?
There is letter (oriented properly, with type set to Plain) in the tray. The "continue" button in the bottom right is grayed out. I can't get this job to print out. It won't let me delete the received fax job.
I've upgraded FW to the latest 7.0; no luck.
I pulled the fax option and reset all memory sticks; no luck.
I can move print jobs up and have them print "overriding the priority" so I know the paper cassettes are good.
I tried putting letter in all the trays including the MP tray; no luck.
I can't get the machine to go into Maintenance Mode.
Thoughts?
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