CS-5050 Reading paper incorrectly on DF

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • ClarkIR
    Technician
    • Oct 2013
    • 74
    #1

    CS-5050 Reading paper incorrectly on DF

    Ive got a 5050 that started acting bizzaro from nowhere

    If we put in the paper 11x8.5 in the DF, the Machine says "inappropriate paper size, please add ledger paper"

    If we put it in 8.5x11, it does the same thing, except requests legal paper.

    Did a 906, 21, and even replaced the DF... None of these resolved the issue.

    Documents reading correctly on the glass.

    Anyone got a suggestion or know what might be up? Firmware is up to date.
    Tags: None
    • ClarkIR
      Technician
      • Oct 2013
      • 74
      #2
      Re: CS-5050 Reading paper incorrectly on DF

      I want to clarify, DF i am referring to Document Feeder.

        Comment

        • copymech
          Trusted Tech

          100+ Posts
          • Sep 2011
          • 196
          #3
          Re: CS-5050 Reading paper incorrectly on DF

          Sometimes very bright lights above the DF will cause it to read wrong paper sizes. Try it with the lights off. I have encountered this many times over the years. Usually happens after replacing light bulbs or machine is put near window without blinds or curtains to prevent direct sunlight.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: CS-5050 Reading paper incorrectly on DF

              I'd check to see if there is a calibration for the sensitivity of the original length sensor. You should be able to test it in simulation.

              I also like copymech's bright light theory. I've seen it on plenty of other models. On one particular occasion the enduser only had the problem in the morning, and was of smaller stature (altitudinously challenged). Taller endusers managed to block the direct sunlight with their body, or by standing in a certain location. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Tebow83
                  Technician

                  50+ Posts
                  • May 2009
                  • 92
                  #5
                  Re: CS-5050 Reading paper incorrectly on DF

                  Sometime dirt can get in on the size detector pcb's and cause the machine to read false paper sizes. Try cleaning them.

                    Comment

                    • Tonerkiller
                      Senior Tech

                      500+ Posts
                      • Oct 2012
                      • 668
                      #6
                      Re: CS-5050 Reading paper incorrectly on DF

                      My vote is that the floresent lights above the copier are the issue. I am sure that you cleaned the length dect sensor.

                        Comment

                        • Venom
                          Technical/IT Support

                          500+ Posts
                          • Nov 2009
                          • 765
                          #7
                          Re: CS-5050 Reading paper incorrectly on DF

                          i would check the df closed sensor, may be popped out of position
                          IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

                            Comment

                            • ClarkIR
                              Technician
                              • Oct 2013
                              • 74
                              #8
                              Re: CS-5050 Reading paper incorrectly on DF

                              ended up being some low hanging cabinets right above the sensor. moved the copier out, no more issues.

                                Comment

                                Previous template Next
                                Working...