FS-3640 Memory Full

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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1858
    #1

    FS-3640 Memory Full

    I have a 3640 that I'm getting in intermittent memory full. If I hit continue, it'll print two partial pages of a confirmation page, then about 40 pages of command line stuff. I've flashed the machine, replaced the fax system, ran 605, 600, 002 & 021. Does this unit share memory between the MFP & fax board ? It's got RAM disk enabled. I assume the issue is coming from the fax board since that's what prints. There is only one user that is printing to it.
    There are no error codes logged.
    Any ideas appreciated.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      Re: FS-3640 Memory Full

      Like a print PostScript error? One line of code per page? Lots of hearts, smilies, special characters?

      1) I'd reload firmware first.
      2) No, I don't know if it shares fax memory. Most Kyocera's I know of do not share memory, but this may be an exception. Yes fax memory next.
      3) The fax is standard equipment on this model, so it may be part of the controller board or could be separate. Fax function board next.

      Unfortunately it'll probably be an image processing issue ... 3). Sorry I can't be more specific. I've never seen one of these before. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1858
          #3
          Re: FS-3640 Memory Full

          Sample1.jpgSample2.jpgSample3.jpgSample4.jpgYep, If I hit continue, The first page has:
          Send Result Report
          MFP
          FS-3640MFP
          Then the next page has: Kyocera logo
          Firmware Version & Date and Time
          Then next page has:
          Error Name: /Limitcheck or Undefined
          Offending Command
          Lots of PS data on one line for numerous pages.

          I can't see that fax memory is expandable/upgradable so I assume it's embedded on the Fax board ?
          I replaced the entire Fax System as I found the same issue on a 3140 in the KDA knowledgebase.

          I'll scan & attach the pages tomorrow.
          Last edited by tmaged; 09-12-2014, 02:09 PM.
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22929
              #4
              Re: FS-3640 Memory Full

              That is truly interesting. Some of the number strings do remind me of PreScribe code. Do I understand you correctly? Does it already have a new fax board? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1858
                  #5
                  Re: FS-3640 Memory Full

                  Yes, after firmware, replacing the fax PWB was what was next. I was surprised it was only like $68 for the whole fax system. Most of the time they are at least $400.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22929
                      #6
                      Re: FS-3640 Memory Full

                      The fax board plugs directly into the main at YC16. The main board seems to be your next possibility. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • copycoan
                          Technician
                          • Sep 2012
                          • 31
                          #7
                          Re: FS-3640 Memory Full

                          i got several memory full messages, and memory errors in printed pages on fs-3140 and that was a driver issue

                            Comment

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