5500i pausing while copying

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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1818
    #1

    5500i pausing while copying



    5500i with latest firmware. Have tried a new fusing unit per hotline call. Going to try memory tomorrow. Have tried running with network cable disconnected. Curious if anyone has seen this. The counter stops & the machine keeps printing pages until it realizes it's count is off. It then pauses until it catches up. Hopefully you can hear that in the audio. Also, it doesn't always pause at the same count. In this instance, it happened to be at pages 30, but it seems to happen randomly & frequently.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook
    Tags: None
    • jmaister
      certified scrub

      Site Contributor
      500+ Posts
      • Aug 2010
      • 755
      #2
      Re: 5500i pausing while copying

      uhh... that's not fuser's problem. Its like the buffer still works, the count is correct yes? So that and the background services is working properly to a extent.
      bring a HDD if you have one.

      does it happen when you are in the "reserve next priority: off" mode? it'd be a different counting screen.(system menu > copy)

      i wonder if anybody tweaked the maintenance mode...backup everything and factory reset?
      Last edited by jmaister; 05-08-2015, 05:06 AM.
      Idling colour developers are not healthy developers.

        Comment

        • darry1322
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2010
          • 817
          #3
          Re: 5500i pausing while copying

          I would start out with running mm917 to save the HDD data. Then format the drive and reinstall data with 917. Save the data from 917 in case you need to replace the drive.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22744
              #4
              Re: 5500i pausing while copying

              I like your idea of the DIMM memory. It's as though the short term image memory freezes, then eventually clears itself. Then like jmaister suggests: HDD reformat immediately followed by firmware.

              Out of curiosity I would be interested in the current buffer settings. Does it do the same thing from your laptop via crossover? Printing from USB? Printing test captures?

              Keep us posted on your progress. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Tonerkiller
                  Senior Tech

                  500+ Posts
                  • Oct 2012
                  • 663
                  #5
                  Re: 5500i pausing while copying

                  I would start by fixing that squeak, then I would clean the fan filters.

                    Comment

                    • tmaged
                      Owner/Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Oct 2008
                      • 1818
                      #6
                      Re: 5500i pausing while copying

                      I went back today & tried setting the machine to factory default in the web page, as suggested by the hotline. It didn't make a difference, so I replaced the HDD. I figured with the work I was going to have to do installing the apps & setting Papercut back up, it wasn't worth trying to format the drive & then replace it later. Hopefully this may save someone some time down the road. Thanks for the input.
                      Hope that helps !
                      -Tony
                      www.dtios.com
                      Become a fan on Facebook

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22744
                          #7
                          Re: 5500i pausing while copying

                          I'm glad that worked for you.

                          Recently I've found myself in similar situations. I really wanted to change the logic board on a Toshiba, but did not want the accompanying flack I was going to get for screwing up Papercut. It actually pushed me in the right direction. The logic board would have been unnecessary. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • tmaged
                              Owner/Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Oct 2008
                              • 1818
                              #8
                              Re: 5500i pausing while copying

                              I should have tried the HDD first as that was my inclination. Thinking it through (afterwards), I would've tried the HDD & if that didn't remedy it, stuck the original drive back in, not losing anything.
                              Hope that helps !
                              -Tony
                              www.dtios.com
                              Become a fan on Facebook

                                Comment

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