TA 400ci toner display

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  • LNorris
    Senior Tech

    500+ Posts
    • Sep 2008
    • 645
    #1

    TA 400ci toner display

    we have a 400ci that will not show toner level on screen or on the status page, says we have non-oem toner. it is oem. we have replaced the toner with new cartridge, same issue. we replaced the rfid board and it showed toner thru one copy (the status page) then went back to the non-oem thing.

    our next hunch per our tech rep is to replace both the rfid and engine board at same time. another tech is going thru this now to make sure no connector was left unplugged or not inserted correctly during another issue that he fought.

    any ideas or suggestions?
    Tags: None
    • Tonerkiller
      Senior Tech

      500+ Posts
      • Oct 2012
      • 668
      #2
      Re: TA 400ci toner display

      I had the same issue a while back and replacing the board behind the toners fixed it.

        Comment

        • LNorris
          Senior Tech

          500+ Posts
          • Sep 2008
          • 645
          #3
          Re: TA 400ci toner display

          yeah, the rfid board, did that and didn't fix anything....thanks for input tho...at least it makes me think we are on the right track

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: TA 400ci toner display

              Originally posted by LNorris
              .... another tech is going thru this now to make sure no connector was left unplugged or not inserted correctly during another issue that he fought.

              any ideas or suggestions?
              I did this to myself a while back. There is a union connector through the back frame, and while tugging on connectors to change the engine board, I unplugged the connector at the back of the rear frame:

              "Non-Kyocera Toner Installed", "Add Toner Black" or any other color, after changing the engine PWB. Connector at rear frame from the RFID PWB to YC26 on the engine PWB is only partially connected, due to difficulty in removing connectors from the engine PWB. Reseat the connector at the rear frame, from YC26 on the engine PWB to the RFID PWB.

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • monstott2010
                  #5
                  Re: TA 400ci toner display

                  Originally posted by LNorris
                  we have a 400ci that will not show toner level on screen or on the status page, says we have non-oem toner. it is oem. we have replaced the toner with new cartridge, same issue. we replaced the rfid board and it showed toner thru one copy (the status page) then went back to the non-oem thing.

                  our next hunch per our tech rep is to replace both the rfid and engine board at same time. another tech is going thru this now to make sure no connector was left unplugged or not inserted correctly during another issue that he fought.

                  any ideas or suggestions?
                  reload firmware then reset country code in maint mode

                    Comment

                    • LNorris
                      Senior Tech

                      500+ Posts
                      • Sep 2008
                      • 645
                      #6
                      Re: TA 400ci toner display

                      we think we have it, changed it from copystar to Kyocera back to copystar in mm. held up so far

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22999
                          #7
                          Re: TA 400ci toner display

                          Originally posted by LNorris
                          we think we have it, changed it from copystar to Kyocera back to copystar in mm. held up so far
                          That's good to know. Thanks for sharing. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Ctl-Alt-Del
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Jul 2006
                              • 430
                              #8
                              Re: TA 400ci toner display

                              Originally posted by LNorris
                              we think we have it, changed it from copystar to Kyocera back to copystar in mm. held up so far
                              I wish I had tried that 4 years ago, we had one where the Cyan would always indicate non-oem, the end-user lived with it until they upgraded.

                                Comment

                                • Kyo fan
                                  Trusted Tech

                                  250+ Posts
                                  • Dec 2013
                                  • 368
                                  #9
                                  Re: TA 400ci toner display

                                  Thanks for sharing. Got a 250ci with yellow status missing, gonna try this on Monday.

                                    Comment

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