PF7718 E3 code

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    PF7718 E3 code

    Customer called with E3 code. I was not aware at time that there is sub-code. Customer mentioned having just changed toner and making somewhat of a mess . I assumed connection between changing of toner,spilling of toner and error code. I vacuumed out machine which wasn't so bad. I cleaned transfer and main chargers and reinserted toner bottle. Still flashing E3 and I somehow did not see a sub-code but I am now wondering if it was an E3-03 and I thought it was just an E3 flashing as customer had mentioned .
    I see that if it is an E3-03 that would refer to toner density sensor. I am assuming machine was working before customer changed toner and that customer was responding to an add toner message. it doesn't seem likely that installing toner bottle even if incorrectly would do something to toner density sensor.Any help is appreciated. Frank/ActionPhotocopy
    Tags: add toner, appreciated, bad, bottle, code, connection, customer, density, error, error code, flashing, help, incorrectly, installing, main, message, nec, responding, sensor, spilling, stalling, time, toner, transfer
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22599
      #2
      There are too many choices to make an educated guess, without knowing the sub-code. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • axyun
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2007
          • 1323
          #3
          All is okay now . Re-vacuumed hopper area,collar etc cleaned sensor and reinstalled toner making sure in correctly. Code had already reset when i got there and turned on machine so I still do not know what it was though I suspect it was toner bottle code now E3-01. Frank

            Comment

            Previous template Next
            Working...