Re: Ricoh Aficio MP C4500 stopped printing
Gotcha - I understand the issue now. We kind of blur the line because we usually do all the IT support for the printers, this customer just happens to have a maintenance contract with their original vendor still (so 95% of the time we are the IT and the print vendor, but this is the other 5% situation). My goal wasn't to assign blame on the printer issue, I just wanted to find out the reason it wasn't working so the customer would be happy. I really do appreciate all the assistance and advice - I was working from the viewpoint of narrowing down the problem scope each iteration (taking something more out of the picture each test), but it may have been more helpful to work the other way (start from the most basic situation, i.e. direct connect) and add things back into the picture until we find the problem.
Gotcha - I understand the issue now. We kind of blur the line because we usually do all the IT support for the printers, this customer just happens to have a maintenance contract with their original vendor still (so 95% of the time we are the IT and the print vendor, but this is the other 5% situation). My goal wasn't to assign blame on the printer issue, I just wanted to find out the reason it wasn't working so the customer would be happy. I really do appreciate all the assistance and advice - I was working from the viewpoint of narrowing down the problem scope each iteration (taking something more out of the picture each test), but it may have been more helpful to work the other way (start from the most basic situation, i.e. direct connect) and add things back into the picture until we find the problem.
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