Scan to Folder Mac OS 10.11 Using MPC4500

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  • qbert69
    Service Manager

    1,000+ Posts
    • Mar 2013
    • 1152

    #16
    Re: Scan to Folder Mac OS 10.11 Using MPC4500

    Apple's implementation seems to be "broken". Instead I disable Apple's folder/file sharing and instead use an implementation of SAMBA, which is an Open Source *nix version!

    Use SMBUp:

    SMBUp | eduo.info

    Just make sure to add an account for the MFP in Mac OS System Settings, which you then use for the login permissions for SMBUp!

    Good Luck and RTFM!!!


    REACH FOR THE STARS!!!
    Konica Minolta Planetariums!
    https://www.konicaminolta.com/planet...gma/index.html

    Comment

    • MitchD
      Trusted Tech

      100+ Posts
      • Oct 2012
      • 164

      #17
      Re: Scan to Folder Mac OS 10.11 Using MPC4500

      Here is a document I found that helped me with a SMB Mac issue on a new MPc3003 install a few weeks ago.

      RIB0204_Scan_to_SMB fails_on_Mac_OSX 10.9.x_or_OSX 10.10.pdf
      "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

      Comment

      • officelurker
        Technician
        • May 2016
        • 11

        #18
        Re: Scan to Folder Mac OS 10.11 Using MPC4500

        Hi all...I have a Ricoh MP C401 connected via WIFI.

        I have tried everything mentioned in this thread but I still cant scan to the shared folder on my mac. OSX 10.11.5.

        The said shared folder can be seen on all computers on the network.

        I even tried telneting and changing the auth level to 1.

        I changed the registry of smb

        I have used my comp ip address and my comp name in the path.

        nothing.

        As soon as I scan to folder, it says failed like clockwork. Please help!
        Attached Files

        Comment

        • Codex
          Senior Tech

          500+ Posts
          • May 2008
          • 694

          #19
          Re: Scan to Folder Mac OS 10.11 Using MPC4500

          Try to setup scan2ftp... It's easier on a mac..
          Memento Audere Semper

          Comment

          • officelurker
            Technician
            • May 2016
            • 11

            #20
            Re: Scan to Folder Mac OS 10.11 Using MPC4500

            Originally posted by Codex
            Try to setup scan2ftp... It's easier on a mac..

            Any step by step instructions I can follow?

            Comment

            • JLSam
              Senior Tech

              500+ Posts
              • Jun 2015
              • 605

              #21
              Re: Scan to Folder Mac OS 10.11 Using MPC4500

              Originally posted by officelurker
              Any step by step instructions I can follow?
              When scanning using MAC, I always use FTP.

              So this is what I do... for 10.7 or higher...

              First, create your folder, share it.
              second, in the terminal, I run the following command;

              sudo launchctl load -w /System/Library/LaunchDaemons/ftp.plist

              Enter. It will ask for password. Use the password of the power user.
              Then I test it by doing this command;

              ftp [username]@localhost

              Put in your password.

              You should see this
              ftp>

              Write DIR, and find your folder, if you see it, then you're good to go!

              FTP protocol for scanning needs three things.
              1. Hostname.
              2. Folder path, usually just the share name of folder.
              3. Username and password.

              REMEMBER! MAC IS CASE SENSITIVE. Good luck.

              Comment

              • officelurker
                Technician
                • May 2016
                • 11

                #22
                Re: Scan to Folder Mac OS 10.11 Using MPC4500

                Originally posted by JLSam
                When scanning using MAC, I always use FTP.

                So this is what I do... for 10.7 or higher...

                First, create your folder, share it.
                second, in the terminal, I run the following command;

                sudo launchctl load -w /System/Library/LaunchDaemons/ftp.plist

                Enter. It will ask for password. Use the password of the power user.
                Then I test it by doing this command;

                ftp [username]@localhost

                Put in your password.

                You should see this
                ftp>

                Write DIR, and find your folder, if you see it, then you're good to go!

                FTP protocol for scanning needs three things.
                1. Hostname.
                2. Folder path, usually just the share name of folder.
                3. Username and password.

                REMEMBER! MAC IS CASE SENSITIVE. Good luck.
                Ok thanks. I will try this at work on Monday and let you know!

                Comment

                • Brianneoe
                  Trusted Tech

                  250+ Posts
                  • May 2015
                  • 318

                  #23
                  Re: Scan to Folder Mac OS 10.11 Using MPC4500

                  I used FTP for macs all the time. Where you create the folder is important. Go to the "GO" tab from the desktop an then to the "Home" folder to create your share folder. After you have a new folder,right click it and create a "Make Alias" folder and drag it to the desktop.
                  I also use the ip address of the computer for the host name and instruct the end user on how to fix if it changes

                  Comment

                  • officelurker
                    Technician
                    • May 2016
                    • 11

                    #24
                    Re: Scan to Folder Mac OS 10.11 Using MPC4500

                    Originally posted by Brianneoe
                    I used FTP for macs all the time. Where you create the folder is important. Go to the "GO" tab from the desktop an then to the "Home" folder to create your share folder. After you have a new folder,right click it and create a "Make Alias" folder and drag it to the desktop.
                    I also use the ip address of the computer for the host name and instruct the end user on how to fix if it changes

                    thanks! appreciated

                    Comment

                    • officelurker
                      Technician
                      • May 2016
                      • 11

                      #25
                      Re: Scan to Folder Mac OS 10.11 Using MPC4500

                      Originally posted by JLSam
                      When scanning using MAC, I always use FTP.

                      So this is what I do... for 10.7 or higher...

                      First, create your folder, share it.
                      second, in the terminal, I run the following command;

                      sudo launchctl load -w /System/Library/LaunchDaemons/ftp.plist

                      Enter. It will ask for password. Use the password of the power user.
                      Then I test it by doing this command;

                      ftp [username]@localhost

                      Put in your password.

                      You should see this
                      ftp>

                      Write DIR, and find your folder, if you see it, then you're good to go!

                      FTP protocol for scanning needs three things.
                      1. Hostname.
                      2. Folder path, usually just the share name of folder.
                      3. Username and password.

                      REMEMBER! MAC IS CASE SENSITIVE. Good luck.

                      So I still get a 'cannot connect to pc' message.

                      the port is 21 right?
                      host name i tried ip address and it didnt work. then i tried comp name and it still didnt work.
                      folder path, i just put in the folder name. no path.

                      this is setup screenshot:

                      Screen Shot 2016-05-30 at 10.13.12 AM.jpg

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 36851

                        #26
                        Re: Scan to Folder Mac OS 10.11 Using MPC4500

                        I would advise working from the control panel on the C4500. First go into the second page of the Interface Settings and check that you can ping the IP address of the Mac. Check that you have entered the correct login and password for Folder scanning in File Transfer settings or set it in the address book entry. In the folder tab of the address book settings, the folder path should appear as \\computer name or IP address\path. I have encountered instances where you have to enter the complete path and not just the share name when the folder is not on the root directory of the C: drive. You can test connection from the control panel. You can also click Browse and see if you can access anything on the network. If connection test connects but you still cannot connect when you try to scan, you have a firmware problem or SMB is disabled on the Mac, connection test merely test the validity of the path and authentication information. If Browse ask for a lofgin and password, the your current entry does not have rights to the computer\path, try entering the actual user name and password of the individual who uses the Mac. Point of information, if they are not using passwords, folder is not going to work.

                        Comment

                        • officelurker
                          Technician
                          • May 2016
                          • 11

                          #27
                          Re: Scan to Folder Mac OS 10.11 Using MPC4500

                          Originally posted by slimslob
                          I would advise working from the control panel on the C4500. First go into the second page of the Interface Settings and check that you can ping the IP address of the Mac. Check that you have entered the correct login and password for Folder scanning in File Transfer settings or set it in the address book entry. In the folder tab of the address book settings, the folder path should appear as \\computer name or IP address\path. I have encountered instances where you have to enter the complete path and not just the share name when the folder is not on the root directory of the C: drive. You can test connection from the control panel. You can also click Browse and see if you can access anything on the network. If connection test connects but you still cannot connect when you try to scan, you have a firmware problem or SMB is disabled on the Mac, connection test merely test the validity of the path and authentication information. If Browse ask for a lofgin and password, the your current entry does not have rights to the computer\path, try entering the actual user name and password of the individual who uses the Mac. Point of information, if they are not using passwords, folder is not going to work.
                          Ok. I can't ping the mac. That is a problem. I don't see why I cant ping it.

                          The mac is
                          192.168.2.13
                          255.255.255.0
                          gateway is 192.168.2.1


                          the ricoh is
                          192.168.2.110
                          255.255.255.0
                          gateway is 192.168.2.1

                          i can print to the machine fine. i can scan to email fine. Why can't it ping? I can ping the ricoh from my mac.

                          Comment

                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 36851

                            #28
                            Re: Scan to Folder Mac OS 10.11 Using MPC4500

                            Originally posted by officelurker
                            Ok. I can't ping the mac. That is a problem. I don't see why I cant ping it.

                            The mac is
                            192.168.2.13
                            255.255.255.0
                            gateway is 192.168.2.1


                            the ricoh is
                            192.168.2.110
                            255.255.255.0
                            gateway is 192.168.2.1

                            i can print to the machine fine. i can scan to email fine. Why can't it ping? I can ping the ricoh from my mac.
                            Firewall on the Mac. Check that you are not blocking incoming from the IP address of the C4500.

                            Comment

                            • mrfuser
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • May 2007
                              • 1600

                              #29
                              Re: Scan to Folder Mac OS 10.11 Using MPC4500

                              Hijacked thread! Call security! Better yet call a tech!

                              Comment

                              • officelurker
                                Technician
                                • May 2016
                                • 11

                                #30
                                Re: Scan to Folder Mac OS 10.11 Using MPC4500

                                Ok so I jumped the gun a bit. Ping works from machine to mac. It wasn't working because I think I was logged into the machine from my mac via browser.

                                So ping works but still cannot connect

                                No firewall on mac

                                any settings on my router i should look out for?

                                Comment

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