MPC2551 not responding to Ping command

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  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8132

    #16
    Re: MPC2551 not responding to Ping command

    Great fix! But who changed that SP setting in the first place!
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    โ€‹

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    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3979

      #17
      Re: MPC2551 not responding to Ping command

      Originally posted by copier tech
      Great fix! But who changed that SP setting in the first place!
      It's not an SP, it's in Interface settings.
      I'm sure the answer is, the office "hero" that can't help but fiddle with things, and then NEVER, EVER admit to screwing them up! Nearly every office has one!

      Originally posted by TonerMunkeh
      Make sure IEEE802.11x authentication for ethernet is set to inactive.
      WOW! Major props for pulling that one out of your hat!
      Who would've EVER figured that out??!

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      • Leebs14
        Trusted Tech

        250+ Posts
        • Feb 2014
        • 457

        #18
        Re: MPC2551 not responding to Ping command

        After sorting the issue I was discussing the cause with the customer and he thinks a member of staff who left acrimoniously ( fired) on the Friday maybe did it?? Who knows but definitely one I will remember


        Sent from my iPhone using Tapatalk

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        • TonerMunkeh
          Professional Moron

          2,500+ Posts
          • Apr 2008
          • 3865

          #19
          Re: MPC2551 not responding to Ping command

          The "member of staff" would have to have very intricate knowledge of Ricoh connectivity and how it would disable the machine in such a specific and difficult to find way. This setting is normally enabled when a particularly stupid IT representative wants to print to their machine from an ipad.
          It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

          Hit it.

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 37324

            #20
            Re: MPC2551 not responding to Ping command

            Originally posted by TonerMunkeh
            The "member of staff" would have to have very intricate knowledge of Ricoh connectivity and how it would disable the machine in such a specific and difficult to find way. This setting is normally enabled when a particularly stupid IT representative wants to print to their machine from an ipad.
            Not necessarily. It can be done in user tools and, if I remember correctly, from WIM. If machine and network administrator function are not password protected, many settings are easily accessed.

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