MPC2551 not responding to Ping command

[Leebs14]

I visited a MPC2551 today on a chargeable call out as the customer couldn't print or scan to/from the machine. Upon checking the machine with my laptop and xover cable I cannot get a ping response from the machine. I tried entering a different address but it doesn't respond to any ping command and the web page doesn't open up. I didnt have any firmware on me, not that I think that will fix it, Has anyone seen this or have any ideas?

Thanks all

[copier tech]

Re: MPC2551 not responding to Ping command

Did you notice if the LED's were flashing the copier LAN port?
If you plug the copier back on the network & turn on DHCP does it pull an ip adress etc?

[Leebs14]

Re: MPC2551 not responding to Ping command

When I plugged in the network cable I got an amber light on which went off when I unplugged the cable. No flashing lights. They are only a small office and don't use dhcp.


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[copier tech]

Re: MPC2551 not responding to Ping command

I would try updating all the firmware, you could also try an engine clear in SP mode.
Also when you go back take an old router with you plug the copier into that with DHCP on see if it picks up an IP address etc

[Leebs14]

Re: MPC2551 not responding to Ping command

Ok thank you. Do you know the SP mode to do an engine clear?


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[copier tech]

Re: MPC2551 not responding to Ping command

Ok thank you. Do you know the SP mode to do an engine clear?


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SP5801-002

Double check thats only engine clear & not "all clear"

[slimslob]

Re: MPC2551 not responding to Ping command

SP5801-002

Double check thats only engine clear & not "all clear"

Engine clear is just as fatal as "All Clear". It is the engine settings that yo do not want to clear unless you have either the birth certificate or non default printout. Also, engine clear will not clear network problems. If you want to try clearing memory, clear 5801-010 and 011.

Check that SP 5985-001 is set to 1.

[blackcat4866]

Re: MPC2551 not responding to Ping command

Engine clear is just as fatal as "All Clear". It is the engine settings that yo do not want to clear unless you have either the birth certificate or non default printout. Also, engine clear will not clear network problems. If you want to try clearing memory, clear 5801-010 and 011.

Check that SP 5985-001 is set to 1.

Where did this idea come from, that an "All Clear" fixes anything? All it does is throw away thousands of settings that are very difficult to restore.
=^..^=

[slimslob]

Re: MPC2551 not responding to Ping command

Where did this idea come from, that an "All Clear" fixes anything? All it does is throw away thousands of settings that are very difficult to restore.
=^..^=

Dave, you quoted the wrong post. I was pointing out that Engine clear is as bad as All Clear.

[copier tech]

Re: MPC2551 not responding to Ping command

I dont know why so many people are scared on the ALL CLEAR we've been using that on every rebirb we put out never once had an issue. More likely to have an issue not doing an all clear, resets all the sp codes back to default so any that engineers have changed sp settings for what ever reason back to what they should be on. I'd rather try an all clear before ordering a new controler board anyday etc

[slimslob]

Re: MPC2551 not responding to Ping command

I dont know why so many people are scared on the ALL CLEAR we've been using that on every rebirb we put out never once had an issue. More likely to have an issue not doing an all clear, resets all the sp codes back to default so any that engineers have changed sp settings for what ever reason back to what they should be on. I'd rather try an all clear before ordering a new controler board anyday etc

When you clear all or clear engine on a color mfp, you loose all factory adjustments for line position, laser diode units and in many cases, the ID sensors. These are t he settings that are maqde to each unit to get it to function properly and are different for each machine. Once you spend 2 to 4 hours doing manual line adjustments before the machine is to the point that forced line position will run without error, you will understand why we do not recommend it.

[Leebs14]

Re: MPC2551 not responding to Ping command

Ok - Update

Firstly thank everyone for your replies.

Secondly I went back today and completed:

Updated all firmware
Ran all the SP modes as above including the clear All Data ( last resort)

Nothing worked and the machine still doesn't respond to a ping command or opens its web page or will print.

Think I'm looking at a controller board failure??


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[Iowatech]

Re: MPC2551 not responding to Ping command

Think I'm looking at a controller board failure??

For what it is worth, I'd say yes.
But you might try seeing if that machine will print from your laptop over a USB cable first. If that works you might see if that might be a suitable solution. I've gotten out of a jam or two that way, temporarily at least.

[TonerMunkeh]

Re: MPC2551 not responding to Ping command

Make sure IEEE802.11x authentication for ethernet is set to inactive.

[Leebs14]

Re: MPC2551 not responding to Ping command

Toner Munkeh, you are a star, that worked and it's now printing and scanning fine, thank you so much.


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