Screen not going into SP mode properly with SC552!

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  • Hadster
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2011
    • 264
    #1

    Screen not going into SP mode properly with SC552!

    When I instruct WAY out of town customer to enter SP mode over the phone this is what comes up and will not go any further into SP mode after they touch copy SP. (See attacted) Door switches, BCU? I'm sure someone has seen this but I can't remember what the cause is! Thanks!
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    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2444
      #2
      Re: Screen not going into SP mode properly with SC552!

      Sometimes it's a matter of patience - especially with the newer models: after a cold start you have to wait until you can select a sp group after entering sp mode.

        Comment

        • Hadster
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2011
          • 264
          #3
          Re: Screen not going into SP mode properly with SC552!

          I agree but I had him wait for a few minutes and still no change.

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3963
              #4
              Re: Screen not going into SP mode properly with SC552!

              A reboot alone may help, but there may be something in the print que?
              Try rebooting system with network cable removed.

                Comment

                • zed255
                  How'd ya manage that?

                  1,000+ Posts
                  • Dec 2009
                  • 1024
                  #5
                  Re: Screen not going into SP mode properly with SC552!

                  Known issue on some models. You may need to update firmware first before you will be able to reset your code.

                    Comment

                    • Hadster
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Aug 2011
                      • 264
                      #6
                      Re: Screen not going into SP mode properly with SC552!

                      I had him disconnect network cable first thing. Zed, I think you may be correct because he updated his computer to windows 10 and was complaining about not being able to scan anymore (gee I wonder why!). This is not my regular customer so I don't know what firmware version he has but I will suggest that he have it done before anything else. Thanks guys!

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 36796
                          #7
                          Re: Screen not going into SP mode properly with SC552!

                          Turn the machine completely off. Disconnect the network cable. Open the front door and turn the machine on. Leave the door open until SP mode has been entered. Wait until after all functions have loaded (FAX, Printer, Scanner). If JAVA is installed, wait an additional 5 minutes for JAVA to finish loading.

                          One thing to do when telling customers how to clear fusing unit SC codes is to tell them if the code returns then there is a hard failure. Tell them to never clear a fusing code more than once every 30 minutes. Otherwise you are going to end up with melted fusing unit components.

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 8101
                              #8
                              Re: Screen not going into SP mode properly with SC552!

                              Originally posted by Hadster
                              I had him disconnect network cable first thing. Zed, I think you may be correct because he updated his computer to windows 10 and was complaining about not being able to scan anymore (gee I wonder why!). This is not my regular customer so I don't know what firmware version he has but I will suggest that he have it done before anything else. Thanks guys!
                              He has firmware version 1.70 can this this on your pic!
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • Mark Bbb
                                  Service Manager

                                  1,000+ Posts
                                  • Jun 2012
                                  • 1662
                                  #9
                                  Re: Screen not going into SP mode properly with SC552!

                                  Customar can block service mode, so, you need to ask him for log-in the user tools and set service mode lock to "enable".
                                  Might help too...
                                  Good luck

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