MP 4001 SC995 ERROR

[Mark Bbb]

Re: MP 4001 SC995 ERROR

First off, this site labels all users as "Technician" by default, Second why do you feel the need to post useless garbage?
You want to measure? fine...who do you think you are? I am a master Electrician with over 20yrs experience in
industrial automation, petro chemical, heavy Commercial and project management. I also do IT for the company I
currently work for. Because I don't work on copy machines for a living you find it necessary to insult me?
Why don't you crawl back under your rock and let the adults talk for awhile?

I don't think I need to say any more. You seem to know your world so good, but still need to ask here for help, that must be very painful for such a big adult like you.

[Elmo]

Re: MP 4001 SC995 ERROR

It may have helped you if you had given a bit more info at the beginning
lests start with the basics
refit the original board with its original nvram etc
start it up and if you dont get any errors
1st print of o config page (user tools printer features config page)
look under interface settings check if DHCP set to ON
if the machine has been set with a static ip and is now on a network with a different ip range it wont work

if not set DHCP to on (user tools system settings interface ipv4 DHCP on)

[Stetner]

Re: MP 4001 SC995 ERROR

It may have helped you if you had given a bit more info at the beginning
lests start with the basics
refit the original board with its original nvram etc
start it up and if you dont get any errors
1st print of o config page (user tools printer features config page)
look under interface settings check if DHCP set to ON
if the machine has been set with a static ip and is now on a network with a different ip range it wont work

if not set DHCP to on (user tools system settings interface ipv4 DHCP on)

I have tried it with both DHCP and static. Typically any time an IP device is connected to the network the corresponding status light on the network switch will illuminate.
The network switch does not respond when this copier is connected. When I plugged in the other board it lit up. I do have the original board back in it, and it
is working just like it was before I started messing with it. I have a fairly good background with networking, I'm no expert by any means but it really looks like
a hardware issue to me. I need to find a source for the correct replacement board if continued troubleshooting fails. Thanks again.

[Stetner]

Re: MP 4001 SC995 ERROR

Configuration PageIMG_20161122_084733255.jpg
**DHCP fails to connect also. .148 is a valid IP address reserved on this network for that printer. Ping requests also fail.

[Polarbear]

Re: MP 4001 SC995 ERROR

Just a quick question. The network port pins are all straight right? I've seen several mangled by ID10T customers who force a usb plug into the wrong port.

Sent from my SM-G925F using Tapatalk

[Stetner]

Re: MP 4001 SC995 ERROR

Just a quick question. The network port pins are all straight right? I've seen several mangled by ID10T customers who force a usb plug into the wrong port.

Sent from my SM-G925F using Tapatalk

Yes...
I verified that the NIC is clean and undamaged. I wish it was that simple lol It currently has the amber LED on steady and the green one flashing on and off about every two seconds.

[slimslob]

Re: MP 4001 SC995 ERROR

Yes...
I verified that the NIC is clean and undamaged. I wish it was that simple lol It currently has the amber LED on steady and the green one flashing on and off about every two seconds.

I believe that the steady amber light indicates a connection. The flashing light is data activity of some type. It could also be jabber cause by a bad controller or a bad port on the switch/router/hub it is connected to.

[Elmo]

Re: MP 4001 SC995 ERROR

Instead of replacing the controller board you could try and get the optional gigabyte ethernet interface
it is a extra nic the can be fitted to the controler
you could try connecting directly to the copier via a cross over cable this would help eliminate hub/switch

[TonerMunkeh]

Re: MP 4001 SC995 ERROR

You really need to find and check the IEEE802x authentication in Interface Settings and see if it is enabled. All the symptoms you have posted so far lead to that.

[Stetner]

Re: MP 4001 SC995 ERROR

You really need to find and check the IEEE802x authentication in Interface Settings and see if it is enabled. All the symptoms you have posted so far lead to that.

This machine does not have that option within interface settings...our newer RICOH does very clearly list that option and it is disabled on that machine. I know this is not a network, router, or switch problem.
There have been other IP devices used on this location plus I have plugged it into other jacks with the same results. Our netgear switches have status lights on them that light up whenever a device is connected
weather it is configured properly or not. The status light never responds when this machine is plugged in. The copier responds to the switch with lights on the NIC but the Network switch doesn't see the copier.

[TonerMunkeh]

Re: MP 4001 SC995 ERROR

Have you tried to crossover into the machine bypassing the switch?

[slimslob]

Re: MP 4001 SC995 ERROR

This machine does not have that option within interface settings...our newer RICOH does very clearly list that option and it is disabled on that machine. I know this is not a network, router, or switch problem.
There have been other IP devices used on this location plus I have plugged it into other jacks with the same results. Our netgear switches have status lights on them that light up whenever a device is connected
weather it is configured properly or not. The status light never responds when this machine is plugged in. The copier responds to the switch with lights on the NIC but the Network switch doesn't see the copier.

According to the Product Support Guide:

Gigabit Ethernet Board Type A
EDP Code 402547
Common with the MP 4000

From the service manual - installation - Controller options:

Controller Options
2.21.5 GIGABIT ETHERNET
Unplug the main machine power cord before you do the following procedure.
You can only install one of the following network interfaces at one time: (IEEE 802.11a/g, g
(Wireless LAN), IEEE1284, IEEE1394, Bluetooth).
1. Remove the slot cover [1] from the board slot ( x 2).
2. Insert the Gigabit Ethernet Board into the I/F slot and fasten it with the screws.
3. Print a configuration page to confirm that the machine recognizes the installed board

Slot cover [1] is located next to SD card slots. If there is already something mounted in that slot and it is not a parallel port connection, then it is either Wireless LAN or Blue tooth.

[slimslob]

Re: MP 4001 SC995 ERROR

You really need to find and check the IEEE802x authentication in Interface Settings and see if it is enabled. All the symptoms you have posted so far lead to that.

Alternate way to clear is SP 5801-011 NCS. This will reset all network settings to factory default, including IEEE 802.11. This also helpful if you screw up trying to create a certificate and can't get back in WIM.

[Bantams]

Re: MP 4001 SC995 ERROR

nvm

[Bantams]

Re: MP 4001 SC995 ERROR

[QUOTE=Stetner;541142][ATTACH=CONFIG]34825[/ATTACH]

i agree, betting its not the correct controller. if the part# isn't D092-5724 you've got the wrong one! nothing you do will change the 995 code.[/QUOTE



Thanks again guys for the input....if it is the wrong board how do you tell? Neither of the boards have that part# anywhere on them.
Here is a picture of both...Original on the left, replacement on the right.

Wrong board the one on the right D085 is for a MP3351