Ricoh MP C4500 not printing and no web access

**mikedci** · 12-12-2016, 02:56 PM

Re: Ricoh MP C4500 not printing and no web access

Print/scan on those machines is on an sd card in slot 1. I'd start by checking that. HDD and Ram(should be 1024) ok?

**slimslob** · 12-12-2016, 03:19 PM

Re: Ricoh MP C4500 not printing and no web access

Print the SMC Diagnostic Report SP 5990-005. Check if printer and scanner firmware versions are shown.

Change -User tools / System settings / interface settings / permit ssl/tls communication/ set to "Ciphertext Priority"

**xlanjeje** · 12-12-2016, 03:22 PM

Re: Ricoh MP C4500 not printing and no web access

hello

thanks for your advice ( i am a real beginner in printer )
I found a sd card in slot 1

you will find a screen of all folders of sd card .... i don't know exactly what i should look inside the sdcard.
Btw , i didn't test hdd nor memory ... is there an easy way to do it ?

once again , thanks for all

ricoh-sd-card2.JPG ricoh-sd-card1.JPG ricoh-sd-card3.JPG ricoh-sd-card4.JPG

@slimbob Print the SMC Diagnostic Report SP 5990-005. Check if printer and scanner firmware versions are shown.

button EXECUTE stay dark for a minute and nothing happens ( no information printed or shown )

**tonnerboy** · 12-12-2016, 05:02 PM

Re: Ricoh MP C4500 not printing and no web access

Check SP 5985 - 001 On board NIC must be set to 1

You also can check SP 5985 - 002 for USB

**mikedci** · 12-13-2016, 07:37 PM

Re: Ricoh MP C4500 not printing and no web access

If you cant print a diagnostic report 5990-005 can you print a counter page?

Check sp 7403 for any sc codes that may have been logged but not displayed on the screen

you said you could telnet in...try typing show at the telnet prompt and see if any protocols(ipp, lpr...) are disabled...

**Iowatech** · 12-14-2016, 03:08 AM

Re: Ricoh MP C4500 not printing and no web access

This might be the stupidest post on your thread, sorry about that.
But what operating system is your network using?
That can be kind of important information with older machines like that. I don't know about Apple or Linux systems, but thanks to the security updates an old machine can be unusable in newer Microsoft Windows environments.

**mrfuser** · 12-14-2016, 04:19 AM

Re: Ricoh MP C4500 not printing and no web access

Just curious, are you a tech or end user?

**xlanjeje** · 12-16-2016, 08:56 AM

Re: Ricoh MP C4500 not printing and no web access

@mrfuser i am just an end user . In fact, i am a network admin teacher in a training center for unemployed people. Most of computers and servers we use are donations from former students we had. We were given two Ricoh printer ( one MP C4500 and one MP C2050 ) i try to fix.

@iowatech we use Dell poweredge servers with 2008 R2 and VM with Hyper V. but as i told you in my first message, we had no problem to use the printer before i entered service mode so i think it's not os related.

@mikedci

msh> status
Printer status : Idle.(Low: Black Toner.)
Online/Offline : Offline.
Printer is not ready.

msh> show status
Common:
Mode: 0x01
Protocol Up/Down:
AppleTalk: Up
IPv4: Up
IPv6: Down
NetWare: Up
SMB: Up
Device Up/Down:
USB: Up
Ethernet interface: AutoNegotiation
Syslog priority: LOG_INFO
NVRAM version: 5
Device name: NRG MP C4500
Comment:
Location:
Contact:
Soft switch: 0x00000001
AppleTalk:
Mode: EtherTalk phase 2
Net: 0xff01
Object: RicohPrinter
Type: LaserWriter
Zone: *
TCP/IP:
Mode(IPv4): 0xff8009c0
Mode(IPv6): 0xffbd7bc0
ftp: Up (IPv4/IPv6)
lpr: Up (IPv4/IPv6)
rsh: Up (IPv4/IPv6)
diprint: Up (IPv4/IPv6)
web: Up
http: Up (IPv4/IPv6)
ftpc: Down
snmp: Up
ipp: Up (IPv4/IPv6)
autonet: Up
Bonjour: Up
ssl: Up (IPv4/IPv6)
nrs: Up
rfu: Up (IPv4/IPv6)
nbt: Up
ssdp: Up
ssh: Up
sftp: Up (IPv4/IPv6)
IPv4:
DHCP: Off
Address: 172.016.010.140
Netmask: 255.255.000.000
Broadcast: 000.000.000.000
Gateway: 172.016.001.001
IPv6:
Stateless: On
Manual: :: prefixlen 64
Gateway: ::
EncapType: DIX Ethernet II
Host name: RNPB53461
DNS Domain: DHCP
Access Control:
IPv4:
Access Entry[1]: 000.000.000.000 - 000.000.000.000
Access Entry[2]: 000.000.000.000 - 000.000.000.000
Access Entry[3]: 000.000.000.000 - 000.000.000.000
Access Entry[4]: 000.000.000.000 - 000.000.000.000
Access Entry[5]: 000.000.000.000 - 000.000.000.000
IPv6:
Access Entry[1]: :: - ::
Access Entry[2]: :: - ::
Access Entry[3]: :: - ::
Access Entry[4]: :: - ::
Access Entry[5]: :: - ::
Time server: 000.000.000.000
Time Zone: 60
Time server polling time : 60
SYSLOG server: 127.000.000.001
Home page URL1: http://172.16.1.140/
Home page link name1:
Home page URL2:
Home page link name2:
Help page URL:
NetWare:
EncapType: Auto
RPRINTER number: 0
Print server name: RNPB53461
File server name:
Context name:
Switch: 0x03
Mode: Print server
NDS/Bindery: Auto sense
Packet negotiation: Normal
Login Mode: File Server
Print job timeout: 15(sec)
Protocol: IPX IPv4
SAP interval time: 60(sec)
NDS Tree Name:
SMB:
Switch: 0x0e
Mode: Workgroup
Direct print: On
Notification : Off
Workgroup name: WORKGROUP
Computer name:
Comment:
Share name[1]: MPC4500
Protocol: IPv4
DNS:
IPv4:
Server[1]: 172.016.001.001
Server[2]: 000.000.000.000
Server[3]: 000.000.000.000
Selected IPv4 DNS Server: static
IPv6:
Server[1]: ::
Server[2]: ::
Server[3]: ::
Domain name:
ether :
DDNS:
ether : Off
WINS:
ether : On
Primary WINS: 000.000.000.000
Secondary WINS: 000.000.000.000
SSDP:
UUID: 03fc2f44-1dd2-11b2-9c68-a8bc7e9c571c
Profile: 10800(sec)
TTL: 4
UPnP:
URL:
Bonjour:
Computer Name(cname):
Local Hostname(ether):
Location:
Priority(diprint): 10
Priority(lpr): 20
Priority(ipp): 30
IP TTL: 255
LinkLocal Route for Multi I/F: Ethernet(ether)
SNMP:
SNMPv1v2: On
SNMPv3: On
protocol: IPv4 IPv6 IPX
v1Trap: On
v2Trap: Off
v3Trap: Off
SNMPv1v2 Remote Setting: Enable
SNMPv3 Privacy: Auto
ssh:
Compression: On
Port: 22
TimeOut: 300(sec)
LoginTimeOut: 300(sec)
LPR:
lprm check host: On
Certificate:
Verification: Off
Shell mode: User mode

thanks to everybody for your support

**xlanjeje** · 01-17-2017, 02:21 PM

Re: Ricoh MP C4500 not printing and no web access

any help please ?

**TonerMunkeh** · 01-17-2017, 03:25 PM

Re: Ricoh MP C4500 not printing and no web access

_{Do an NCS clear and reset all the network side of the machine back to defaults. Gives you a good place to start from.}

**mikedci** · 01-17-2017, 05:52 PM

Re: Ricoh MP C4500 not printing and no web access

I'd also clear the printer and scanner. sp 5-801-008, sp 5-801-009

**qbert69** · 01-17-2017, 06:20 PM

Re: Ricoh MP C4500 not printing and no web access

Is it picking up an IP address in DHCP mode?....If so, try logging into the Web Monitor by using "https" instead of "http"!....some of these "used" machines are set to only be accessed in secure http mode!

**guitar9199** · 01-17-2017, 06:55 PM

Re: Ricoh MP C4500 not printing and no web access

Sometimes the simple answer is usually the correct one...

Have you tried using a different browser? Sometimes IE/Edge are..... well, kind of stupid.

Have you tried using Google DNS settings on your computer instead of what the network provides? (8.8.8.8 Primary - 8.8.4.4 Secondary)

If nothing else, you could always try a System Reset.

Good Luck.

**xlanjeje** · 01-18-2017, 09:23 AM

Re: Ricoh MP C4500 not printing and no web access

thanks to all you guys for your support , you are amazing

first reply from TonerMunkeh did the trick . All printing functions are now working normally . Wim is now working.

You guys save my day

Big thanks for all