MP C3503 slow response on buttons and touchscreen

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  • Old Crow
    Trusted Tech

    Site Contributor
    100+ Posts
    • Aug 2011
    • 201
    #1

    MP C3503 slow response on buttons and touchscreen

    Buttons on control panel and touchscreen are slow to respond, up to a 4 second delay. Have done the following: recalibrated(orientation is actually ok). Tried another entire control panel. Updated all firmware including lcdc. In the readme file for the lcdc there was reference to a fix for slow button response so thought we had it but it did not help. Oddly, after running recalibration with new firmware, it works great for about a minute then slow again.
    Anyone encounter this before. Would like to avoid swapping boards, etc. if possible.
    Tags: None
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8101
      #2
      Re: MP C3503 slow response on buttons and touchscreen

      Have you seen if it responds normally with the network cable removed?

      The 02 models used to be slow to respond but the 03 series should be, as you know, a lot more responsive.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • Old Crow
          Trusted Tech

          Site Contributor
          100+ Posts
          • Aug 2011
          • 201
          #3
          Re: MP C3503 slow response on buttons and touchscreen

          Actually haven't connected the copier to a network yet . It is an off lease machine that we were prepping to go in the field. It has a combined copy count of 40k.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36800
              #4
              Re: MP C3503 slow response on buttons and touchscreen

              Since it is a previously installed machine, you might want to clean up some of the memory:
              5801-003 SCS, System Control Service
              5801-004 IMH
              5801-005 Mcs
              5801-006 Copier Application
              5801-007 FAX Application
              5801-008 Printer Application
              5801-009 Scanner Application
              5801-010 Web Service
              5801-011 NCS Network Control Service
              This will return most settings to factory defaults in case the previous user had any settings that might be causing slow response.

              Check to see if there are any JAVA apps installed and running. If there are, stop them and stop JAVA. Reboot and check if this clears the slowdown.

                Comment

                • Old Crow
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Aug 2011
                  • 201
                  #5
                  Re: MP C3503 slow response on buttons and touchscreen

                  Thanks for the replies. We did clear memory and format the hdd but will double check on those specific ones. Didn't think about Java, will check that and let you know.

                    Comment

                    • TonerMunkeh
                      Professional Moron

                      2,500+ Posts
                      • Apr 2008
                      • 3865
                      #6
                      Re: MP C3503 slow response on buttons and touchscreen

                      Unfortunately, the controller processor on the 20/25/30/3503 is powered by a small gerbil on a wheel. They're painfully slow. Equitrac machines can take up to 10 minutes to boot. PDF's take forever to print. Nature of the beast I'm afraid.
                      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                      Hit it.

                        Comment

                        • apollo
                          Technician

                          100+ Posts
                          • Mar 2008
                          • 176
                          #7
                          Re: MP C3503 slow response on buttons and touchscreen

                          Hi

                          Update the package firmware and recalibrate touch panel

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