Mpc5501 sc899

[mrfuser]

Machine boots and as soon as comes to print ready goes into sc899. Cables unplugged even.

any ideas how to recover this?

[mrfuser]

Re: Mpc5501 sc899

Well this is one for the books ! I remove the fax board in the machine popped up perfect ran great so it is a corrupted fax board !

I hope this helps somebody else down the road because this is the dumbest thing I've ever seen

[anothertech]

Re: Mpc5501 sc899

Newest firmware should prevent this. Fax ver6.0 firmware, but update all firmwares for the machine to be sure.

[tufbnme]

Re: Mpc5501 sc899

How about the HDD? Could be bad as well.

[mrfuser]

Re: Mpc5501 sc899

As I said it was a bad fax board. That's it

[mrfuser]

Re: Mpc5501 sc899

OK replaced fax board worked for about 10 minutes went back into code so something else is not happy with any fax board being in there

[guitar9199]

Re: Mpc5501 sc899

I'd go back to updating the firmware, and see if that clears it up.

....couldn't hurt.

[Xcelsior]

Re: Mpc5501 sc899

As has been mentioned, update the Firmware. SC899 is just a software error that any number of things can cause. Printing from a Browser causes it a lot and a PCL firmware updates mostly fixes that. It's possible for hardware to be the cause, but it's rare.

In regards to SC899 on an MP C5501, some examples;
System 2.04 fixed;
SC899 occurs while the machine is scanning a document for to create a "HighCompression PDF" file.

Printer 1.04;
Anything that causes the MFP to NACK (Negative Acknowledgement) (such as a paperjam or staple/punch out of position) during the submission of an IPDS job might result inan SC899 error.

Fax 6.0;
SC899 may occur during FAX function is in use


Plus several other issues fixed in other Firmware versions.

[KenB]

Re: Mpc5501 sc899

Not normally considered part of firmware, but make sure to update Java (if so equpped), too.

Even if you have no apps installed, Java can cause SC899.

We had that happen on a bunch of SP model printers (the exact model number escapes me), that kept throwing SC899.

Normally printers don't have Java, but these did, and they were purchased that way for future expansion.

Once we updated Java, the problem stopped. (Of course, that was after updating ALL the other firmware.)

[anothertech]

Re: Mpc5501 sc899

If it has a Java card, just uninstall it, you are probably not using it anyways.

[slimslob]

Re: Mpc5501 sc899

If it has a Java card, just uninstall it, you are probably not using it anyways.

Just remember to go into user tools and stop JAVA. If you remove the JAVA card without first stopping JAVA, you risk cratering the controller board when you turn the machine back on.