Scan to folder on different class IP

[Azharuddin]

Hi all,

I have an issue with scan to folder on my Ricoh mp 2851 machine. Machine works on one class ip but the pc 's are working with different class ip .
But machine is printing without any problem.
Note : updated the latest version of network support on machine.

What should I have to do on my Ricoh.,,🙄
Thanks in advance

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[nqk]

Its Ricoh software error still i am also Searching but failed its a smb protocol error thats does not match with Windows 8/10 you should try on win 7 its works on it but some version still not working on win 8-10

[Azharuddin]

Re: Scan to folder on different class IP

If you scan to the hostname of the destination PC, you have to specify the DNS Server in "Network" settings, or try it with the IP address. Can you ping the destination PC from the machine?

Ya i can ping the same class ip.
But not the other class

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[Azharuddin]

Re: Scan to folder on different class IP

Its Ricoh software error still i am also Searching but failed its a smb protocol error thats does not match with Windows 8/10 you should try on win 7 its works on it but some version still not working on win 8-10

Ya i updated the firmware to the latest one.
But this issue is not with win 7 or 10 .

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[Codex]

Re: Scan to folder on different class IP

try to setup your router for virtual lan on one port,, so you can setup different ip addresses.

[slimslob]

Re: Scan to folder on different class IP

This sounds like a problem with a Windows updates from about 1 year ago.

https://social.technet.microsoft.com/Forums/windows/en-US/5b32fb1c-bb5d-4be0-8a61-5adcb6ea4eb7/kb3161949-june-2016-update-causes-network-file-shares-to-become-unavailable?forum=w7itpronetworking

[sodinet]

Re: Scan to folder on different class IP

Ya i can ping the same class ip.
But not the other class

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You can't ping other class ip???
Only in the same network??


I had a similar issue with a router. The machine can't reach the computers behind the router, but the computers can reach the machine.
This is because the router haven't routing to the computers. This is a network issue.

[Azharuddin]

Re: Scan to folder on different class IP

You can't ping other class ip???
Only in the same network??


I had a similar issue with a router. The machine can't reach the computers behind the router, but the computers can reach the machine.
This is because the router haven't routing to the computers. This is a network issue.

Thanks mate.
But in sharp machine it works. They recently installed Ricoh .

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[slimslob]

Re: Scan to folder on different class IP

Thanks mate.
But in sharp machine it works. They recently installed Ricoh .

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I don't about Sharp, but maybe the Sharp allowed building a routing table. Ricoh does not. You could try building a routing table on the gateway/router.

[sodinet]

Re: Scan to folder on different class IP

Thanks mate.
But in sharp machine it works. They recently installed Ricoh .

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Ok. How about network permissions?
I have a client that need the MAC address to fix a IP to it, and then give permissions to access to other networks.