Windows 10 SMB Scan to Folder MP 2852 Problem

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  • husam_01
    Junior Member
    • Jul 2016
    • 3

    #1

    Windows 10 SMB Scan to Folder MP 2852 Problem

    i have Ricoh MP2852 machine i was using it with Windows 7 PC but recently i bought a new PC with Windows 10
    and now i cant do scan to SMB
    any one could help me please ???
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8132

    #2
    Re: Windows 10 SMB Scan to Folder MP 2852 Problem

    What have you done so far?

    Create a folder in the C:/ & share it with full read/write permissions

    Make sure print & file sharing is turned on (in Win 10 this is off by default)

    From the copier address book you should be able to browse your network, locate your Win 10 PC, long in & choose the folder you created.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • husam_01
      Junior Member
      • Jul 2016
      • 3

      #3
      Re: Windows 10 SMB Scan to Folder MP 2852 Problem

      i already done every thing you wrote
      My friend told me that i have to update network support firmware
      i googled the firmware but i didn't find it yet

      Comment

      • techsass
        Trusted Tech

        Site Contributor
        100+ Posts
        • Dec 2010
        • 248

        #4
        Re: Windows 10 SMB Scan to Folder MP 2852 Problem

        If it worked on Win7, the firmware is probably OK. That's not a definite, but I'm guessing you don't have access to firmware.

        Go to 'Networks Settings' / 'Change Advanced Sharing Options'. Select the 'All Networks' option (I go thru each option, but the 'All Networks' has extra settings that you need to change)

        The setting that usually gets missed is to enable sharing for 40 & 56 bit encryption.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8132

          #5
          Re: Windows 10 SMB Scan to Folder MP 2852 Problem

          Yes that is true about the firmware, it is a known issue on Ricoh models.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 37351

            #6
            Re: Windows 10 SMB Scan to Folder MP 2852 Problem

            The network support firmware need to be at least v 10.68 in order to scan to Windows 6 or later, Server 2012 or later ans MAC OS X 10.7 or later. System/Copy firmware must also be updated to v 1.08.

            I would suggest that you hire an experienced tech to do the update. One mistake and you could render the entire machine inoperative.

            Comment

            • rthonpm
              Field Supervisor

              2,500+ Posts
              • Aug 2007
              • 2849

              #7
              Re: Windows 10 SMB Scan to Folder MP 2852 Problem

              Definitely let a trained technician do the firmware upgrade. Right now the only firmware updates available are for supporting Windows 8 and Server 2012 which use the same version of SMB that Windows 10 uses, but all Ricoh MFP's with a few exceptions rely on a very old version of the file sharing protocol to work, SMB1. Microsoft is going to be removing this protocol in newer versions of Windows 10 because it is no longer secure. This is the same protocol that allowed malware like Petya and WannaCry that have been in the news lately to work. Several updates have also been issued to patch this issue in Windows, but those patches have also affected scanning for some users.

              Ricoh apparently is scrambling to find a way to upgrade firmware to allow devices to no longer rely on SMB1, but it may also require upgrading the entire underlying operating system for many models. At this point, who knows what models will be updated, if any at all.

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 37351

                #8
                Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                Originally posted by rthonpm
                Definitely let a trained technician do the firmware upgrade. Right now the only firmware updates available are for supporting Windows 8 and Server 2012 which use the same version of SMB that Windows 10 uses, but all Ricoh MFP's with a few exceptions rely on a very old version of the file sharing protocol to work, SMB1. Microsoft is going to be removing this protocol in newer versions of Windows 10 because it is no longer secure. This is the same protocol that allowed malware like Petya and WannaCry that have been in the news lately to work. Several updates have also been issued to patch this issue in Windows, but those patches have also affected scanning for some users.

                Ricoh apparently is scrambling to find a way to upgrade firmware to allow devices to no longer rely on SMB1, but it may also require upgrading the entire underlying operating system for many models. At this point, who knows what models will be updated, if any at all.
                The truth is that SMB 2 and SMB 3 are also vulnerable to WannaCry on unpatched systems. Properly configured hardware fire walls will allow LAN access to SMB ports but block WAN access. Also Server 2012 and later will block all access from outside the local sub net mask and from devices not on the domain. Devices on the domain must access by device name and not IP address. This was implemented about 1 year ago. Had fun at the start of the last school year with a couple of my schools from this.

                Microsoft is merely turning SMB1 off in the registry. There are other threads covering this and also how to telnet into Ricoh and modify SAMBA to look more like SMB 3 and less like SMB1.

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8132

                  #9
                  Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                  Originally posted by slimslob
                  The truth is that SMB 2 and SMB 3 are also vulnerable to WannaCry on unpatched systems. Properly configured hardware fire walls will allow LAN access to SMB ports but block WAN access. Also Server 2012 and later will block all access from outside the local sub net mask and from devices not on the domain. Devices on the domain must access by device name and not IP address. This was implemented about 1 year ago. Had fun at the start of the last school year with a couple of my schools from this.

                  Microsoft is merely turning SMB1 off in the registry. There are other threads covering this and also how to telnet into Ricoh and modify SAMBA to look more like SMB 3 and less like SMB1.

                  Ricoh have recently released firmware to allow SMB support for V2/V3 on the Metis C2 rage with Android panels, apparently this is expected to be rolled out over the rest on the Metis C1 range in due course.

                  SMB v2 + V3 Support.pdf
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  Comment

                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 37351

                    #10
                    Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                    Originally posted by copier tech
                    Ricoh have recently released firmware to allow SMB support for V2/V3 on the Metis C2 rage with Android panels, apparently this is expected to be rolled out over the rest on the Metis C1 range in due course.

                    [ATTACH]37230[/ATTACH]

                    Looks like the information text file that is zipped with the firmware.

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8132

                      #11
                      Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                      Originally posted by slimslob
                      Looks like the information text file that is zipped with the firmware.

                      This is correct
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

                      • davel
                        Technician

                        1,000+ Posts
                        • Oct 2011
                        • 1094

                        #12
                        Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                        New firmware
                        Attached Files

                        Comment

                        • Zeldaman
                          Senior Tech

                          500+ Posts
                          • Mar 2011
                          • 946

                          #13
                          Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                          Hi there!
                          This is the newest version of bulletin 095.
                          Greetings...
                          Attached Files

                          Comment

                          • copier tech
                            Field Supervisor

                            5,000+ Posts
                            • Jan 2014
                            • 8132

                            #14
                            Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                            Originally posted by Zeldaman
                            Hi there!
                            This is the newest version of bulletin 095.
                            Greetings...
                            Thanks for sharing guys.
                            Let us eat, drink, and be merry, because tomorrow we may die!

                            For all your firmware & service manual needs please visit us at:

                            www.copierfirmware.co.uk - www.printerfirmware.co.uk

                            Comment

                            • fireater
                              Repair God? not quite

                              250+ Posts
                              • Apr 2006
                              • 253

                              #15
                              Re: Windows 10 SMB Scan to Folder MP 2852 Problem

                              Originally posted by husam_01
                              i have Ricoh MP2852 machine i was using it with Windows 7 PC but recently i bought a new PC with Windows 10
                              and now i cant do scan to SMB
                              any one could help me please ???
                              Win 10 has disabled SMB1

                              see if you can re-enable SMB1 should work
                              I fix copiers ...Well Sorta

                              Comment

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