MP / MP C Touch screens

[Lagonda]

October is touch screen month! We seem to have had a run of touchscreens on the MP / MPC range go out of adjustment. Some of them have gone so far out you couldn't get into the calibration mode to adjust them back in and had to replace the screen.

Anybody else noticed and problems?

[Iommanxman]

Yes I have had to change 2 screens in the last 2 weeks? What is going on?

[paulg]

There was a thread a few days ago which covered this topic hope it helps

http://www.copytechnet.com/forums/ricoh-savin-gestetner/23494-whats-wrong-touch-screens.html

[Iommanxman]

Thanks Paul,

That has been a great help. Glad to know its not just me it is a known issue.

[zyqwiz]

I like the way every other Ricoh country is giving them away or making them very cheap - good old Ricoh UK - full price!

[paulg]

I like the way every other Ricoh country is giving them away or making them very cheap - good old Ricoh UK - full price!

Are you using the new part numbers listed i belive they are a noimal cost for the whole of europe. I dont know personally the ins and outs, actual cost etc as I dont have much to do with part purchasing thankfully!

[appleton]

As it was already said, this is a known problem.
Ricoh has issued a modification bulletin and is replacing the LCD's for free in all the contracted clients.

For anyone who has machine's with warrany or technical support, please contact your dealer.

[FRIDGEMAGNET]

I like the way every other Ricoh country is giving them away or making them very cheap - good old Ricoh UK - full price!

Not sure where you get this from.
The new part number costs 2p in UK!

[Iommanxman]

What is the new 2p part number for the MPC2500 screens? I can't seem to find that bulletin....

[zyqwiz]

[Iommanxman]

Thanks. I will make a note of this.

[mrgoodcopy]

If you call the tech hotline they will send you one out, I got mine overnight and best of all FREEEEEEEEEE!!!!!!

[Iommanxman]

Do you have to be a registered Ricoh Dealer to gain help from the ricoh technical support? Or if you have completed Ricoh training courses in the past does that count?

[Lagonda]

At Last!

I've just found a RTB from Ricoh Oz that tells me they will give me a new screen, $10 to fit it and $30 travel cost ONLY if I send them a full SMC. So what about the 50 screens I've already fitted?

[Brave Hart]

The new part num is H310-9900

I have had to replace about 50 of them already.....
Ricoh should has send me 250 of them, to replace on all my machine's