Missing Scanner Function

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  • Lagonda
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2008
    • 1650
    #1

    Missing Scanner Function

    Our intrepid IT department have managed to lose the scan function on their MP C3503 and they have no idea how they did it. It's just not there, no icon on the screen, no folder in User Tools, no folder in SP mode and no sign of it in factory mode either. Even tried to clear it out of the memory with 5801-9 but it just says "Invalid Function"
    Where the hell have they put it??
    At least 50% of IT is a solution looking for a problem.
    Tags: factory, folder, function, mode, sign
    • BLADE
      former propeller tester

      250+ Posts
      • Dec 2009
      • 478
      #2
      Re: Missing Scanner Function

      try switching it off/on

        Comment

        • Lagonda
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2008
          • 1650
          #3
          Re: Missing Scanner Function

          I know its Monday morning and we're all still trying to get over the week end and not yet running at our full potential but could you try being just a little more constructive then that!!!!!
          Even the IT numties tried that one .
          At least 50% of IT is a solution looking for a problem.

            Comment

            • zed255
              How'd ya manage that?

              1,000+ Posts
              • Dec 2009
              • 1025
              #4
              Re: Missing Scanner Function

              Had the scanner disappear on a different recent model and it turned out to be hard drive corruption. No HDD codes and all other functions worked fine. Was weird.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22698
                  #5
                  Re: Missing Scanner Function

                  That's what I was going to say: on Konica Minolta products the first things you lose are Scanning, Faxing, and User Boxes when the HDD fails. Those functions are not visible anywhere when the HDD is failed or UnSet. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • AjitN
                      Trusted Tech

                      250+ Posts
                      • Mar 2009
                      • 287
                      #6
                      Re: Missing Scanner Function

                      Originally posted by zed255
                      Had the scanner disappear on a different recent model and it turned out to be hard drive corruption. No HDD codes and all other functions worked fine. Was weird.
                      I think Zed is correct. If HDD is disabled or inactive by any chance, scan function does not work at all. Try formatting HDD but be careful you will loose all inf. stored.

                        Comment

                        • Lagonda
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Aug 2008
                          • 1650
                          #7
                          Re: Missing Scanner Function

                          Thank you Gentlemen, some useful replies. I'll try another HDD and see what happens.
                          At least 50% of IT is a solution looking for a problem.

                            Comment

                            • keithxxiii
                              Just a tech

                              250+ Posts
                              • Nov 2014
                              • 468
                              #8
                              Re: Missing Scanner Function

                              If the HDD does not fix it, look for the SP Mode Application Invalidation. I can't remember the exact SP though.
                              Aye! Cut the crap

                                Comment

                                • fshead
                                  Service Manager

                                  1,000+ Posts
                                  • Jan 2009
                                  • 2356
                                  #9
                                  Re: Missing Scanner Function

                                  did you lose document server too?
                                  both scan and doc server need HD..

                                  If not maybe it S just a "BLACK FRIDAY EVENT"

                                    Comment

                                    • slimslob
                                      Retired

                                      Site Contributor
                                      25,000+ Posts
                                      • May 2013
                                      • 35061
                                      #10
                                      Re: Missing Scanner Function

                                      I have d this happen before. It was an SP setting, but it's been so long I can't remember which. If you have a SMC report from before it quit working you might want to compare with the current.

                                        Comment

                                        • luca72
                                          Field Supervisor

                                          1,000+ Posts
                                          • Oct 2017
                                          • 1549
                                          #11
                                          Re: Missing Scanner Function

                                          strange problem, I also happened to me on another model, I solved with sp 801-009, try to format sp 832, or try another disk on fly
                                          "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                                            Comment

                                            • BLADE
                                              former propeller tester

                                              250+ Posts
                                              • Dec 2009
                                              • 478
                                              #12
                                              Re: Missing Scanner Function

                                              Originally posted by Lagonda
                                              I know its Monday morning and we're all still trying to get over the week end and not yet running at our full potential but could you try being just a little more constructive then that!!!!!
                                              Even the IT numties tried that one .
                                              log into WIM and press 'undo'

                                                Comment

                                                • tufbnme
                                                  Trusted Tech

                                                  250+ Posts
                                                  • Feb 2008
                                                  • 493
                                                  #13
                                                  Re: Missing Scanner Function

                                                  5895-001 and 002

                                                    Comment

                                                    • Lagonda
                                                      Service Manager

                                                      Site Contributor
                                                      1,000+ Posts
                                                      • Aug 2008
                                                      • 1650
                                                      #14
                                                      Re: Missing Scanner Function

                                                      Its Back!!

                                                      And tufbnme and Keithxxiii get instant glorification and elevation to the Technicians Hall of Fame!!

                                                      SP5895-02 did the trick.

                                                      I will be now holding a Court of Enquiry to find out which of the IT plonkers decided to turn that on. Water boarding may be involved.
                                                      At least 50% of IT is a solution looking for a problem.

                                                        Comment

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