MP2000 cuistomer attempted to change drum and.....

[axyun]

Customer attempted to change drum on MP2000 and now has blanks. Got call today. Is it most likely charge roller issue or developer issue?
I guess i should speak with boss who did it to see if i can can some specific info. Frank

[sandmanmac]

Re: MP2000 cuistomer attempted to change drum and.....

Customer attempted to change drum on MP2000 and now has blanks. Got call today. Is it most likely charge roller issue or developer issue?
I guess i should speak with boss who did it to see if i can can some specific info. Frank

In fairness, that's really IMPOSSIBLE to say, but I bet it'll be very obvious when you get there, and you should charge them accordingly.
If they're a so-called customer, why are they doing that?

[Lagonda]

Re: MP2000 cuistomer attempted to change drum and.....

Where did they get the drum from? Is it for that model and is it even for a Ricoh?

Check that the dev unit still has the right amount of dev in it as I've had DIY customers decide to clean the drum cavity themselves and vacuum all that funny extra toner up just like they have seen the tech do.

[blackcat4866]

Re: MP2000 cuistomer attempted to change drum and.....

Where did they get the drum from? Is it for that model and is it even for a Ricoh?

Check that the dev unit still has the right amount of dev in it as I've had DIY customers decide to clean the drum cavity them self and vacuum all that funny extra toner up just like they have seen the tech do.

I had one customer that would buy developer, then pour the waste bottle full to the top with developer. The call was for waste bottle, but they would tell me they topped it up like you're supposed to. It must be some sort of suction feed ... =^..^=

[keithxxiii]

Re: MP2000 cuistomer attempted to change drum and.....

I had one customer that would buy developer, then pour the waste bottle full to the top with developer. The call was for waste bottle, but they would tell me they topped it up like you're supposed to. It must be some sort of suction feed ... =^..^=

Reminds me of 1 customer who bought a developer and poured into the empty toner bottle. The first 20 pages were good they say, then it started to become light. Had to charge them. Had to charge them extra 150% (approx) cause I have to travel 170kms.

[Zaxxon]

[Lagonda]

Re: MP2000 cuistomer attempted to change drum and.....

I had the Army try to use packing case stencil ink. We made them buy a new copier over that one.

[+ve charge]

Re: MP2000 cuistomer attempted to change drum and.....

Customer attempted to change drum on MP2000 and now has blanks. Got call today. Is it most likely charge roller issue or developer issue?
I guess i should speak with boss who did it to see if i can can some specific info. Frank

Maybe he had light/blank copies cos of wasted dev gears and thought it was the Drum Just a thought
My bet would be that customer forgot the cam gear when reinstalling the unit

[slimslob]

Re: MP2000 cuistomer attempted to change drum and.....

Take a PCDU from another machine and exchange them. If that corrects the problem. tell the customer that the only thing you can do is to replace the PCDU and give them an estimate to do so. Tell them that the only other option is for them to contact their source for where they got the drum.

I thought of one other possibility. What they replaced was a nearly complete PCDU. I say nearly because it did not have any developer in it. Take a bag of developer with you. Also take the coupler for the back of the development roller. I have had them fall off. Gives exactly the same symptom.

[tsbservice]

Re: MP2000 cuistomer attempted to change drum and.....

I had one customer that would buy developer, then pour the waste bottle full to the top with developer. The call was for waste bottle, but they would tell me they topped it up like you're supposed to. It must be some sort of suction feed ... =^..^=

That one is fully qualified to go in another excellent thread
C.I.P's

[axyun]

Re: MP2000 cuistomer attempted to change drum and.....

Had to replace developer and sp2214 and ok now. Thanks to all for your input. Have a great holiday. Frank

[Lagonda]

Re: MP2000 cuistomer attempted to change drum and.....

Had to replace developer and sp2214 and ok now. Thanks to all for your input. Have a great holiday. Frank

Glad to hear you got it sorted and I hope you wished your customer Merry Christmas as you handed them the bill.

[David NSW]

Re: MP2000 cuistomer attempted to change drum and.....

I had the Army try to use packing case stencil ink. We made them buy a new copier over that one.

I remember problem the same with an army base we used to service, They managed to pour two things of Duplicator ink into a sharp

[copier tech]

Re: MP2000 cuistomer attempted to change drum and.....

An ex colleague of mine installed a brand new Ricoh, sent a test print paper came out all good except he didnt check the page was blank new machines dont come with developer! That was an embarrassing return visit for him!