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Re: Scan to email problem on MPC4503
I believe C5403 supports TLS which is required by smtp.gmail.com. Proper port for TLS is 587. I don't know about your C401 in your office. It may only support SSL. There is also smtp-relay.gmail.com which supports both TLS and SSL. It also allows port 25.
I am assuming that what you gave as the admin email is not what you actually but just to show something without private email information.Comment
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Re: Scan to email problem on MPC4503
yes on the email for admin
I did connect the mpc401sr and it worked w/out a hitch.......
When it s good it is good ..
and bad well we all know....
It just kills ones week when you spend a few hours doing IT stuff for freeComment
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Re: Scan to email problem on MPC4503
Thanks All
This customer like many others are of the mindset that once something"scan to email" was working that it should always be working
and blame myself or the machine. This is a good account so I accept somethings i dont like.
If I had time I would consider taking some online network support courses.Comment
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Re: Scan to email problem on MPC4503
I have set up many accounts with SMTP2GO, including our own.
You cannot use a cloud based email address for the authentication ( no gmail, hotmail etc) or it will do exactly what you describe.
When you set up the smtp2go, there is a dashboard showing the emails processed. log on and see what the issue is.
I have never had an issue in years using smtp2go, simple setup too.Comment
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Re: Scan to email problem on MPC4503
Authentication Failed?? That tells me either user ID or PW are incorrect. User ID with gmail is the entire email address... (Can't speak to SMTP2GO), so try logging in from the customer's location to the gmail account on a laptop and see if you can get in. if so...like previously suggested, make sure 2-step verification is OFF, and "Allow Less Secure Apps" is ON.
PW with Gmail IS Case Sensitive....keep that in mind.Comment
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Re: Scan to email problem on MPC4503
In a perfect world, I'd absolutely agree. Problem is, our world is NOT perfect, and most company's "I.T. Guy" is the nerdy accountant in the 4th cubicle on the left, or the Boss's nephew who "Took a computer class in High School"!! There's nothing wrong with configuring a Gmail account for a customer if they want scan to email capability, but don't have any "spare" email addresses to use. Besides, how many times have you come across a customer who has to change their password every 90 days... and on day 91 you get the "I can't scan to email" call?
Even if you tell them how and where to update the password in the copier when those changes happen, when they DO an update, they guy you told is no longer with the company!!
I PREFER setting up scan to pc, with a hidden user ID I create on the computer just for the copier (WITH the blessing of the company owner/manager of course). That user is configured to never expire, and customer can't change password. I don't get those calls anymore, unless they wiped their hard drive or got a new PC. This way they can scan to the computer, and use their desktop email to send. A lot easier to audit email from their computer, rather than being able to send right from the MFP.Comment
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Re: Scan to email problem on MPC4503
Yes. If I go this road, I help the customer open the account so they have skin in the game and learn a little about what is going on in the process. When I do this I am normally billing them by the hour (if it's a redo that is, new installs not so) so they are usually thankful I am giving them the info for reference in the future to keep me from having to come back and do it again.
Sent from my LM-V405 using TapatalkComment
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Re: Scan to email problem on MPC4503
Re: Tech email account for testing.
You can configure a customers MFD with your own email address just for testing.
You can easily confirm the MFD works with your own Tech email address first.
Set up your own test bed gmail account. Something like the following on a gmail server.
To : scan2email3@gmail.com
Subject : test
The above will return and automatic response back to the senders email address.
The return email response confirms the MFD works with outside access to mail servers.
NB. Just make sure you restore the original customer email details back to the MFD before leaving.Inauguration to the "AI cancel-culture" fraternity 1997...
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