ricoh IMC models

[dalewb74]

i know these are still new. but has anyone worked with them much? how well do they seem to work or not work? just curious as we have just started selling them...

[FrohnB]

Re: ricoh IMC models

Too early to tell on our end. We have quite a few out there, but (knock on wood) haven't gotten any calls as of yet.
They haven't been pushing out constant firmware changes right out of the gate, like they did with previous machines, which is a positive.
From the Training, it seems like it will be an easily serviceable machine, but as I said, too early to tell.

[dalewb74]

Re: ricoh IMC models

thanks for the info. i did notice the firmware package and was told since it is on the site now that it "should be good" and i have loaded it on about 3 new machines. haven't had any issues with that yet. but they haven't been in the field a week yet.

[anothertech]

Re: ricoh IMC models

We have quite a few out, have not had any problems at all yet. We have enabled the auto firmware updates so they all stay up to date.

[8T2]

Re: ricoh IMC models

I have a IM C3000 that destroyed the image transfer belt at 30k total clicks but suspect it was the users and not the machines fault. Its sitting in a very hot container office at a coal mine and seems to be holding up ok (am expecting a call now tomorrow just for saying that haha)

I like how easy it is to remove the units on them and haven't been on training yet but one of my mates at my previous employer has and apparently there is a service mode you can access via the web image monitor and check inputs and outputs on the machine while it's printing which sounds very cool. Not sure if this is on a feature of the new controller or just certain higher end models

Sent from my WAS-LX1 using Tapatalk

[Zaxxon]

Re: ricoh IMC models

[KenB]

[Oze]

Re: ricoh IMC models

I've run up and installed around 30 IMC over the past couple of months and in December I'm finally going on product training lol.
Haven't had any issues with them so far...seems like a good box and the customers like the simple apps.

[davel]

Re: ricoh IMC models

Most of my customers prefer the classic apps.

[3ktlc]

Re: ricoh IMC models

Had a C6000 fuser failure at 30k. But, other than that, they have been running well.

[dalewb74]

Re: ricoh IMC models

I have a IM C3000 that destroyed the image transfer belt at 30k total clicks but suspect it was the users and not the machines fault. Its sitting in a very hot container office at a coal mine and seems to be holding up ok (am expecting a call now tomorrow just for saying that haha)

I like how easy it is to remove the units on them and haven't been on training yet but one of my mates at my previous employer has and apparently there is a service mode you can access via the web image monitor and check inputs and outputs on the machine while it's printing which sounds very cool. Not sure if this is on a feature of the new controller or just certain higher end models

Sent from my WAS-LX1 using Tapatalk

that almost sounds like the customer engineer tool. its not in the web image monitor, but a software monitor that you install. it will show error codes and jams, with a diagram showing jam locations.

[moonraker]

Re: ricoh IMC models

Ive had two dev units lock up throwing SC codes, both yellow.
No other issues.......yet.