I am wondering if anyone can walk us through some problems here. I have given Ricoh 5100 PRO and have spent $3500 so far yet problems persist. I am tired of having them in only to have the same codes blow over and over again. I'm no tech so I come here seeking help. Continually blows 374-02 code, then 919-00 and takes a while for it to connect to the fiery. 899 -00 code comes now and then as we as SC 402-52. Any help appreciated, renumeration will be offered. Thanks
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Re: Ricoh 5100 pro codes
SC 374-02 is the Cyan ID sensor pattern low density. Could be under toned or after market toner, developer or drum.
SC 919 has to do with communication with the Fiery. Make sure that the Fiery has completely booted before turning on the Pro C5100.
SC 899 is a software performance error. Hire a trained and authorized to determine if it is die to a hardware failure and replace said hardware or a software problem and update/reflash all firmware.
SC 402 unknown for this model.
As for the Fiery, if you do not wish to use it or you do not have the CD set needed to reinstall should the HDD in the Fiery fail, I would suggest disabling and removing it.- Change SP 5193-001 to 0. This tells the C5100 that there is no external controller
- Change SP 5895-001 to 0. This turns the internal GW controller print function back on.
- Check SP 5895-002. If it is 1, the Fiery was used for scanning also. Change it back to 0.
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Re: Ricoh 5100 pro codes
SC402 is a problem with Cyan
SC402-52 D Development gamma calculation error: Insufficient data (C)Comment
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Re: Ricoh 5100 pro codes
[QUOTE=slimslob;947244]SC 374-02 is the Cyan ID sensor pattern low density. Could be under toned or after market toner, developer or drum.
SC 919 has to do with communication with the Fiery. Make sure that the Fiery has completely booted before turning on the Pro C5100.
SC 899 is a software performance error. Hire a trained and authorized to determine if it is die to a hardware failure and replace said hardware or a software problem and update/reflash all firmware.
SC 402 unknown for this model.
As for the Fiery, if you do not wish to use it or you do not have the CD set needed to reinstall should the HDD in the Fiery fail, I would suggest disabling and removing it.- Change SP 5193-001 to 0. This tells the C5100 that there is no external controller
- Change SP 5895-001 to 0. This turns the internal GW controller print function back on.
- Check SP 5895-002. If it is 1, the Fiery was used for scanning also. Change it back to 0.
I changed the drum and it works thank you, stopped the 374-02 code and prints better. Still getting SC 402-52 occasionally but goes away after reboot.
Another thing it does now and then is covers the entire sheet with a light blue, like a milky cyan but that goes away on its own if I reboot the copier a few times. They can't seem to find that any ideas?Comment
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Re: Ricoh 5100 pro codes
You might be getting a build up of waste toner and lubricant dust on top of the cleaning blade.Comment
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Re: Ricoh 5100 pro codes
As I await service to come in I have been offered a Ricoh Aficio 830 DN with a booklet maker. Can you offer any advice on this? Is it within its service life? Recommended for a print shop? Service takes too long to get here in PEI Canada and I need to keep things rolling. Do you know the value of a machine like this with a booklet finisher? Has a total of 400,000 copies 1/2 being colour and 1/2 being black and white. Thanks in advance for the advice. You've been a great help.Comment
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Re: Ricoh 5100 pro codes
If you are running a print shop with high expectations get something new with good service backup.Comment
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Re: Ricoh 5100 pro codes
I would do just that but the service here is fair to poor. $150 an hour is a high price to pay when they don't fix the problems and my confidence in the service team isn't there. Downfall of being in the Maritime I suppose. Wondering if there is a way to get the discs to reload the fiery? I'm getting freezing now and then and thought perhaps it needs a fresh install? The problems I was having with Cyan have gone and now same problems with Magenta. Its toning the entire sheet in Magenta. That was the reason I called RICOH for service in the first place. Here I am $3600.00 poorer and the problem persists now in another colour. Sure wish I could get this figured out.Comment
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Re: Ricoh 5100 pro codes
Fiery recovery media comes with the fiery. If the media becomes lost or damaged it is ordered as a service part. To the best of my knowledge neither EFI nor Ricoh offer recovery images for free.Comment
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Re: Ricoh 5100 pro codes
sounds overdue for a maintenance contract?Comment
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Re: Ricoh 5100 pro codes
The tech came in, changed a bunch of parts and the problem came back in a week. Problem being the entire sheets was turned a bluish. Called them on the repair 30 day satisfaction warranty and he came and changed more things , again problem came back again in 2 days leaving a bluish hue on the white ares of sheet. Blowing SC 401-52 code then SC SC 381-02 codes. He changed the cleaning unit, the transfer belt, charge roller on the cyan unit to no avail. Problem persisted stated he will escalate the problem with Ricoh, then they Invoiced me $2600.00 and change for parts and labor stating not returning until the invoice is paid yet problem persists. Now they want to replace the developer unit ( D1380150-$796.73) and Developer Material ( D1369660-$401.60) and won't guarantee resolution to the above problem. Now the magenta is doing the same thing. I'm about to give up on this machine. Does anyone know what's going on with it?Comment
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