Ricoh MP C3004

[fshead]

Re: Ricoh MP C3004

I work almost exclusively with these types of enablers, and have found this to be a rare, but not an unheard of problem.

I've even seen firmware updates break Ricoh's own software, such as GlobalScan and Streamline, not just other vendors.

The best preventive solution is to test the new firmware on an isolated machine, or even several, before rolling it out to the masses.

It's a real mess to have to roll back firmware on a few hundred machines. I had that happen twice at a very large account a few years back. No fun at all.

regarding >>The best preventive solution is to test the new firmware on an isolated machine, or even several, before rolling it out to the masses.

Should that be the motherships job to keep both customer and dealers happy?
I d be pissed if I bricked a working unit..

[dalewb74]

Re: Ricoh MP C3004

I am not sure if it has the app on the machine I would have to go and check

so you are wanting to update firmware on a machine for a financial institution and yet you don't know if the copier has access so you can update the firmware from the copier itself? ummmm your best bet would be to call a ricoh tech. financial institutions have to stay on top of the latest firmware as they get hit during an audit if they dont keep up to date...

[Reed]

Re: Ricoh MP C3004

so you are wanting to update firmware on a machine for a financial institution and yet you don't know if the copier has access so you can update the firmware from the copier itself? ummmm your best bet would be to call a ricoh tech. financial institutions have to stay on top of the latest firmware as they get hit during an audit if they dont keep up to date...

I was able to go into the service mode and did the update there. It was really simple and only took about 40 mins