ricoh mpc 3501 go daddy virus scan software problem

[COPIERMAN]

i have a customer that is part of medical system. they started using godaddy virus scan program for there emails to make sure no virus is attach to there email coming in. They use mac computers so when they email out to there selves sometimes it works and other times take a while like a day. the copier says completed but now they are complain take to long to get there emails. I am using port 587 and email server which is through rack space. Has anybody had a company that use go daddy virus scan software and what needs to be done to resolve issue. thanks for any help here.

[Phil B.]

Re: ricoh mpc 3501 go daddy virus scan software problem

i have a customer that is part of medical system. they started using godaddy virus scan program for there emails to make sure no virus is attach to there email coming in. They use mac computers so when they email out to there selves sometimes it works and other times take a while like a day. the copier says completed but now they are complain take to long to get there emails. I am using port 587 and email server which is through rack space. Has anybody had a company that use go daddy virus scan software and what needs to be done to resolve issue. thanks for any help here.

there are better - cheaper - freeware out there...

go daddy is brand new to that area .. it will have constant problems..

what the fuck is their reasoning for using it?

is it even fully compatible with their setup?

just because SOME emails go thru.. isn't very reassuring to me.

[slimslob]

Re: ricoh mpc 3501 go daddy virus scan software problem

Are they also using GoDaddy or secureserver.net as their email provider? Years ago the company I worked for used them. We had sent emails take as many as 3 days to get to their destination.

[KenB]

Re: ricoh mpc 3501 go daddy virus scan software problem

Are they also using GoDaddy or secureserver.net as their email provider? Years ago the company I worked for used them. We had sent emails take as many as 3 days to get to their destination.

I had several customers go cheap and use GoDaddy...never with good results.

Of course, it was always a copier fault.

I set a few of them up with a free GMX.com account, and never had an issue.

It’s been a few years, so I’m not sure it’s quite as fast and easy to set up a GMX account any more.

[sandmanmac]

Re: ricoh mpc 3501 go daddy virus scan software problem

I had several customers go cheap and use GoDaddy...never with good results.

Of course, it was always a copier fault.

I set a few of them up with a free GMX.com account, and never had an issue.

It’s been a few years, so I’m not sure it’s quite as fast and easy to set up a GMX account any more.

I used GMX a few times several years ago myself- right around the time that their server went down for several MONTHS! I have no idea how they survived that.
That was about the time that I found out about smtp2go, and I've been using that fairly regularly ever since.
Use the customers preferred email address linked to a free smtp2go account, and Never had an issue.

[Klydon]

Re: ricoh mpc 3501 go daddy virus scan software problem

Just wow.. I can't believe a medical system would sign off on scanning and have it leave the building to go out to a 3rd party email server and come back into the building. They have no direct control over the email content and a much greater chance of medical information getting hacked. None of my medical customers would do something like this over fear of HIPPA issues because of the lack of control and custody of their medical documents they are scanning.

All use their own in house email server with machine emails restricted to be within the domain and/or they use scan to folder where information simply can't leave the network. Better control and far safer.

For other cases like this one where the machine is part of the network, sure the machine is going to get blamed because in most cases, customers don't have to pay to get the machine "fixed" while they have to potentially pay a IT person to fix a "network" issue or in the case of Go Daddy, trying to get in touch with anyone to help with their issues is near impossible.

The explanation I typically give to customers having issues with 3rd party email is that once the machine gets acknowledgement that the email was sent from the email exchange server, the machine's job is done. After that, how long it takes and any other issues are related to the network and is beyond to the control of the machine (and hence, my control).

I think the other posters are spot on in that there is a wide degree of performance when it comes to dealing with 3rd party email.

[KenB]

Re: ricoh mpc 3501 go daddy virus scan software problem

I used GMX a few times several years ago myself- right around the time that their server went down for several MONTHS! I have no idea how they survived that.
That was about the time that I found out about smtp2go, and I've been using that fairly regularly ever since.
Use the customers preferred email address linked to a free smtp2go account, and Never had an issue.

While SMTP2Go works well, you only get a limited number of daily transmissions with a free account.

Not sure what that number is, but I know it’s pretty low.

If the customer has a Windows Server, sometimes they can setup IIS with SMTP services, no cost involved at all, and no third party. That can also be done on a workstation, but servers are almost always better protected all around, plus they are normally on 24/7.

I install a fair amount of RightFax, and I frequently set up IIS on the RightFax server to be its own mail server.

[bsm2]

Re: ricoh mpc 3501 go daddy virus scan software problem

Don't think go daddy is using it's own email servers anymore they switch to use office 365

[sandmanmac]

Re: ricoh mpc 3501 go daddy virus scan software problem

I always prefer to use their own host when possible, but I deal with a lot of smaller businesses where their eyes glaze over when I ask questions about email hosting, etc. When that happens, I just tell them 'nevermind, we can do it this way....."
The limit is actually more then sufficient in those cases. It allows up to 25 transactions/ hr. Or 1000/ month.

[zed255]

Re: ricoh mpc 3501 go daddy virus scan software problem

Ricoh machines don't put in an email subject be default. I have seen email servers delay delivery or consider messages spam when there is no subject, especially where an attachment is involved. Try adding a subject to the scan to email and see if it passes through more quickly.

[copier tech]

Re: ricoh mpc 3501 go daddy virus scan software problem

i have a customer that is part of medical system. they started using godaddy virus scan program for there emails to make sure no virus is attach to there email coming in. They use mac computers so when they email out to there selves sometimes it works and other times take a while like a day. the copier says completed but now they are complain take to long to get there emails. I am using port 587 and email server which is through rack space. Has anybody had a company that use go daddy virus scan software and what needs to be done to resolve issue. thanks for any help here.

Basically as an engineer this is not your problem.

You have diagnosed this antivirus software to be the issue so pass it back to the customer to either call their IT or call GoDaddy.

Plus they don't need Antivirus software on a mac viruses are only an issue for Microsoft Windows!

[KenB]

Re: ricoh mpc 3501 go daddy virus scan software problem

I always prefer to use their own host when possible, but I deal with a lot of smaller businesses where their eyes glaze over when I ask questions about email hosting, etc. When that happens, I just tell them 'nevermind, we can do it this way....."
The limit is actually more then sufficient in those cases. It allows up to 25 transactions/ hr. Or 1000/ month.

You are correct on those limits; I was thinking they were lower than that.

From their site:

What is the difference between a free account and a paid account?

Free accounts come with a monthly allowance of 1,000 emails and an hourly limit of 25 emails (the hourly limit is removed when you verify your sender domain.) Paid accounts have no hourly limit and your monthly allowance is based on the plan you choose.

[KenB]

Re: ricoh mpc 3501 go daddy virus scan software problem

Basically as an engineer this is not your problem.

You have diagnosed this antivirus software to be the issue so pass it back to the customer to either call their IT or call GoDaddy.

Plus they don't need Antivirus software on a mac viruses are only an issue for Microsoft Windows!

I politely, but totally disagree on the Mac part.

Macs get viruses, too, just not as commonly.

I had an ad agency customer some years back with a Mac server and 5 or 6 workstations...they ALL got hit on the same day, and had to re-image.

The only computer in the place that didn't get infected was their Fiery, and that was most likely because it was back in the day that they were UNIX based.

[slimslob]

Re: ricoh mpc 3501 go daddy virus scan software problem

Ricoh machines don't put in an email subject be default. I have seen email servers delay delivery or consider messages spam when there is no subject, especially where an attachment is involved. Try adding a subject to the scan to email and see if it passes through more quickly.

But Ricoh's do put in a default subject if one has not been entered. It is the unique factory default name of the MFP.

[zed255]

Re: ricoh mpc 3501 go daddy virus scan software problem

But Ricoh's do put in a default subject if one has not been entered. It is the unique factory default name of the MFP.

Slim, I respectfully disagree. They do put the host name into the BODY of the message, but by default there is no subject. I have encountered the issue of no subject causing mail to end up in spam / junk folder on numerous occasions. I even just tested this with my own Ricoh device, see the attached image (click to enlarge), copied from my own junk folder.

NoSubject.png

In fact, one can't even set a default subject. A subject has to be entered / selected each time. I haven't checked the status with the newer style apps on the SOP, but I believe my prior comment holds true for all older devices that are non-SOP.