Saw something yesterday that I've not come across before, and looking for a little advice and enlightenment 
I have an MP C300 at a church and while their volume isn't that large, they often print on different types of glossy or thick papers.
When they first complained about image quality a couple of years ago when I installed the machine, for simplicity, I told them to just always select "thick 3" and use the bypass tray for anything other than their regular bond paper.
When I went there yesterday, I expected that they were again, not setting the paper type correctly or something along those lines, but they were actually doing just what I had told them.
Here's what I don't understand, they were actually printing on 65lb stock, so the Thick 3 setting was the correct one for that particular job, but when it was printed there was a lot of background - especially on one side of the page.
When I used "middle thick" instead, the image printed clearly. (See samples attached)
Just for fun I also tried the same settings with plain paper and the results were exactly the same as on the thick paper.
In hindsight, I should've tried colour printing too, but my tests were only done with B&W.
The K-PCDU is relatively new and the machine has only 80K combined.
I feel like it must be an issue with the transfer roller which I'm going back with on Monday, but I'm hoping to get some input and explanations (if possible) for what might cause that?
Thanks!
Sample.pdf
I have an MP C300 at a church and while their volume isn't that large, they often print on different types of glossy or thick papers.
When they first complained about image quality a couple of years ago when I installed the machine, for simplicity, I told them to just always select "thick 3" and use the bypass tray for anything other than their regular bond paper.
When I went there yesterday, I expected that they were again, not setting the paper type correctly or something along those lines, but they were actually doing just what I had told them.
Here's what I don't understand, they were actually printing on 65lb stock, so the Thick 3 setting was the correct one for that particular job, but when it was printed there was a lot of background - especially on one side of the page.
When I used "middle thick" instead, the image printed clearly. (See samples attached)
Just for fun I also tried the same settings with plain paper and the results were exactly the same as on the thick paper.
In hindsight, I should've tried colour printing too, but my tests were only done with B&W.
The K-PCDU is relatively new and the machine has only 80K combined.
I feel like it must be an issue with the transfer roller which I'm going back with on Monday, but I'm hoping to get some input and explanations (if possible) for what might cause that?
Thanks!
Sample.pdf
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