c3002 locked up

[dikman]

I created a post on this a couple of days ago but it never appeared (?) so I'll try again.
C3002, working fine. Then it stops scanning/sending to emails. Found out Internet provider changed their security protocols and now required SSL. As this required a certificate in the C3002 I initiated a certificate download via WIM but nothing happened.

Next time I try to log in via WIM it doesn't work. The ip address doesn't exist, can't ping it or telnet it. Searching the 'net indicated that if the Network Security Level is set to Custom it can lock out the http. Checked via the panel and it is set to Custom but when I try to change it I'm told I don't have access to it. The login button on the panel beeps twice when I press it but there's no login box available, so I can't enter any password.

Tried a factory reset via the panel keys but while it says it has been reset nothing appears to have changed.

My only access is via SP, but after reading through the service manual I can't find any codes that appear to cover this situation, and nothing referring to the Security Levels.

Any ideas, anyone? I'm perplexed, to say the least.

[Brianneoe]

Re: c3002 locked up

First thing I would check is IPsec and IEEE in the Network setting. Did one get turned on when you cerated the certificate? Most likely IPsec.

[zed255]

Re: c3002 locked up

Make sure the 802.11x option is not turned on. Some turn it on thinking it has something to do with wireless but it is actually for Kerberos authentication via a RADIUS server. If that is on it basically renders network communication impossible on a 'normal' network.

Try accessing the WIM as an https site. Sometimes after installing a certificate the machine switches to SSL for all communication.

[slimslob]

Re: c3002 locked up

My guess is that you tried to install/create a device certificate. Clear network settings using SP 5801-010 and 011. This will clear the device certificate. zed255's advice to try accessing the WIM as an https site may also allow you to get into WIM and delete the device certificate.

As for the scan to email, the C3002 site certificate has probably expired. Attached is an old Knowledge Base article on installing a site certificate. It is for older models that did not come with a site certificate installed but is still applicable when a certificate expires. The procedure is still the same but the Certificate Authority and Name may have changed in your browser. I use Firefox and can tell you the Google Internet Authority is now under GlobalSign.

How do I setup SMTP over SSL on a Ricoh Family group device.pdf

[copier tech]

Re: c3002 locked up

I created a post on this a couple of days ago but it never appeared (?) so I'll try again.
C3002, working fine. Then it stops scanning/sending to emails. Found out Internet provider changed their security protocols and now required SSL. As this required a certificate in the C3002 I initiated a certificate download via WIM but nothing happened.

Next time I try to log in via WIM it doesn't work. The ip address doesn't exist, can't ping it or telnet it. Searching the 'net indicated that if the Network Security Level is set to Custom it can lock out the http. Checked via the panel and it is set to Custom but when I try to change it I'm told I don't have access to it. The login button on the panel beeps twice when I press it but there's no login box available, so I can't enter any password.

Tried a factory reset via the panel keys but while it says it has been reset nothing appears to have changed.

My only access is via SP, but after reading through the service manual I can't find any codes that appear to cover this situation, and nothing referring to the Security Levels.

Any ideas, anyone? I'm perplexed, to say the least.

Turn on DHCP let the C3002 pick up the net details & try a scan again.

If that fails update the firmware.

[dikman]

Re: c3002 locked up

Thanks folks, you've given me a few things to check (although I still don't understand why the "login" button appears to be locked out). I'll be returning tomorrow so I'll study these suggestions before I go.

Slimslob, thanks for the .pdf, it makes the whole process much clearer. Btw, I like your avatar (I like cats and guns myself ).

[Oze]

Re: c3002 locked up

Didn't the '02 series require a firmware update to enable SMB V2.0/3.0?
Perhaps start by updating the firmware and under the SMB settings (either via the WIM or the panel) see if you can select the appropriate version.

[slimslob]

Re: c3002 locked up

Didn't the '02 series require a firmware update to enable SMB V2.0/3.0?
Perhaps start by updating the firmware and under the SMB settings (either via the WIM or the panel) see if you can select the appropriate version.

Nice try but the problem dikman was having was with scan to email not scan to folder. Totally different ball of wax. Your a good tech. I have seen a lot of good advice from you. Just make sure you are answering the right question.

[dikman]

Re: c3002 locked up

And arguably my biggest problem is being locked out, as until I can clear that I can't make any changes.
I'll find out today.........

[CopyBats]

Re: c3002 locked up

And arguably my biggest problem is being locked out, as until I can clear that I can't make any changes.
I'll find out today.........

Any Changes from the customer's router settings from their end? Have you tried assigning a NEW IP address to the machine that is available on the network?

You've said now that you are not able to ping to the machine. Can you still print?

[slimslob]

Re: c3002 locked up

What exactly is it that you can do and what is it that you can not do? Give us an itemized list of each.

[dikman]

Re: c3002 locked up

Well, none of the above worked, I'm still locked out. The login button not working is an issue because I can't enter a password to get access to change the Network Security Level from Custom. Does anyone have ANY idea why the login button is locked? I haven't been able to find any references to such an issue so far.

Copybats, it prints fine.

[CopyBats]

Re: c3002 locked up

Well, none of the above worked, I'm still locked out. The login button not working is an issue because I can't enter a password to get access to change the Network Security Level from Custom. Does anyone have ANY idea why the login button is locked? I haven't been able to find any references to such an issue so far.

Copybats, it prints fine.

That is strange. Have you tried doing a full reboot of the copier? I would also try to turn off admin authentication to make the login button disappear and then log back on. Something similar happened to me once, and I had to update the firmware and got it working.

Are you using customers own SMTP or gmail?

[dikman]

Re: c3002 locked up

The fact it's printing means the network settings/modem settings are ok.
Factory reset from the key panel appeared to work, as in the machine rebooted, but hasn't changed my lack of access.
Login button gives 2 beeps when pressed, no request for password appears.
HTTP ping comes back as not found.
SP access works fine.

Admin Authentication is already off. Management is set to machine?

[CopyBats]

Re: c3002 locked up

May seem like a stupid question but hear my out. How are you accessing the login button?

Are you going into system settings first and then pressing the physical login button/login button at top right of sceen?

As Slimslob mentioned in a previous thread

'As for the login/logout button beeping, it means that you are on a screen that does not allow login"


If you're on the home screen and press the login button, you'll just hear the 2 beeps and no prompts to login