Ricoh mpc2051:random cut a part of image during a copy of id card

[luca72]

hello everyone, I have this client, a newspaper kiosk, which for more than 1 year has been telling me that the mpc2051 during the duplex copy of the identity card and health cards, rarely happens that cuts a piece of image during the second scan, I state that I have never seen the defect personally, but the client sent me a scan of the defect.it would seem that the software is being fooled by some watermark and believes it is copying money, and therefore applies protections (?).does anyone have any ideas?I attach the defect, I think you understand (the lower left part is cut, you can see a strip of the health card)

[GIUBOSS]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

It is to be excluded that does not photocopy the back of the tax code, I always did. I think it is instead the format setting or the wrong position of the second facade. Unless sometimes the machine changes the size of the paper in the tray due to false contacts of the size actuator.

[luca72]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

It is to be excluded that does not photocopy the back of the tax code, I always did. I think it is instead the format setting or the wrong position of the second facade. Unless sometimes the machine changes the size of the paper in the tray due to false contacts of the size actuator.

hello, it happens very rarely, and of these types of jobs it does several a day, some strange reflection from the tax code (?) this is the only problem that the machine has, during copies, prints, faxes, and other jobs, he never made any cuts, the customer told me that he does it only with the tax code (?)

[GIUBOSS]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner

[luca72]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner

this type of print job is however always done in black and white, I tried with a 20 euro banknote, a completely black sheet comes out.I propose the improved attachment, perhaps the one before was not clear

[Mark Bbb]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

Copy a ordinary paper with the same measurements and the same settings.
Same problem?

[fshead]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner

HERE IN USA the copy software when copying checks,and other secure docs one gets a complete black page and no image at all///

[GIUBOSS]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

HERE IN USA the copy software when copying checks,and other secure docs one gets a complete black page and no image at all///

You're right, I didn't remember well

[fshead]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

I would tell him to feed 2nd side thru bypass and see if it happens.
IT is a 7-8 yr old box so when a customer comes at me with this weird stuff i tell
that and if they want to pay my hourly to troubleshoot then i will try to figure it out..
most times they will not pay.

[rthonpm]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

Try shrinking or enlarging the image before copying and see if that makes a difference. As I recall, if you enlarge by at least 25% you can get some protected documents to copy in black and white.

[slimslob]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

Try shrinking or enlarging the image before copying and see if that makes a difference. As I recall, if you enlarge by at least 25% you can get some protected documents to copy in black and white.

Usually either enlarge or reduce. I usually recommended reduce to my customers who were making copies of their daily receipts that contained cash. Reducing allowed then to get more on a single sheet.

[luca72]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

Copy a ordinary paper with the same measurements and the same settings.
Same problem?

hi Mark bbb, the client told me that he only does it when he does that kind of job (id card + fiscal card), and it happens rarely (but since he's been asking me a few times) I wanted to try to solve this strange problem, the prints and photocopies says that never encountered any problems

[luca72]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

HERE IN USA the copy software when copying checks,and other secure docs one gets a complete black page and no image at all///

hi, even here in Italy, if you make copies of money, black sheets come out

[luca72]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

Usually either enlarge or reduce. I usually recommended reduce to my customers who were making copies of their daily receipts that contained cash. Reducing allowed then to get more on a single sheet.

it would seem that the fiscal card, positioned in a certain way, sends the scanner into the balloon, perhaps some strange reflection of the contacts of the chip? or the watermark?maybe I'm wrong!it happens very rarely, and the client does this copy job many times a day

[Mark Bbb]

Re: Ricoh mpc2051:random cut a part of image during a copy of id card

hi, even here in Italy, if you make copies of money, black sheets come out

Yes, that is so. That kind of money is reserved for the "black" market.