[Error Code] IM C3500 - E32

[MJG7272]

Hello,

We just received a IM C3500 and we are getting a "Download Error E32". At first the error said "Download Error E32 METMF3Aa_eplot" which I was able to find in the service manual that was the Engine Firmware, but the "METMF3Aa_eplot" has gone away now.

I have tried Reloading the Firmware, reseating boards, the reset 1 4 3 c(x3). I have looked in the service manual tried everything I found in there and everything I have found online.

If anyone has any suggestions that would be very helpful.

Thank You.

[slimslob]

Re: IM C3500 - E32

Some of the older manuals had a Program Download section that included a table of E codes. I found the following in the Pro 1357EX manual.

E32 Download dysfunction 3

Reboot After Card Insert E32 Module
Download interrupted because card is not correct, or power failure interrupted download.

Use the correct card
If power failure caused the failure, remove the card and insert another.

[UNICORNico]

Re: IM C3500 - E32

I have tried Reloading the Firmware, reseating boards, the reset ----------. I have looked in the service manual tried everything I found in there and everything I have found online.

Dear colleague, I would appreciate it if out of respect for the rules, remove from your post, such as access to "Fabrica Mode"

[copier tech]

Re: IM C3500 - E32

Dear colleague, I would appreciate it if out of respect for the rules, remove from your post, such as access to "Fabrica Mode"

You are mistaken he is not talking about "Fabrica/factory mode."

The 143 C x3 is fw reset after error.

[copier tech]

Re: IM C3500 - E32

Hello,

We just received a IM C3500 and we are getting a "Download Error E32". At first the error said "Download Error E32 METMF3Aa_eplot" which I was able to find in the service manual that was the Engine Firmware, but the "METMF3Aa_eplot" has gone away now.

I have tried Reloading the Firmware, reseating boards, the reset 1 4 3 c(x3). I have looked in the service manual tried everything I found in there and everything I have found online.

If anyone has any suggestions that would be very helpful.

Thank You.

Did you try updating the firmware VIA USB or SD card?

Also does the machine let you access SP mode?

[UNICORNico]

Re: IM C3500 - E32

You are mistaken he is not talking about "Fabrica/factory mode."

The 143 C x3 is fw reset after error.

My apologies for the misunderstanding.
I'm still improving my English.

[CopyBats]

Re: IM C3500 - E32

What happened prior to this error message. Was a tech updating the firmware or you just got call from client that machine is showing the error message ?

Possible that machine was doing firmware update remotely?

I think you need to isolate whether it's the has firmware or controller.

Take a working SD card, format it with the Ricoh tool. Load ONLY the System firmware. See if the machine gives you the issue.

Then move on to loading the engine firmware only and load that on the machine.

If that doesn't work then it may be your controller

Hello,

We just received a IM C3500 and we are getting a "Download Error E32". At first the error said "Download Error E32 METMF3Aa_eplot" which I was able to find in the service manual that was the Engine Firmware, but the "METMF3Aa_eplot" has gone away now.

I have tried Reloading the Firmware, reseating boards, the reset 1 4 3 c(x3). I have looked in the service manual tried everything I found in there and everything I have found online.

If anyone has any suggestions that would be very helpful.

Thank You.

[Rahul_spbs]

Re: IM C3500 - E32

Hi All

I have the same error but with an IMC2500. had a client where the machine was stuck on please wait screen

we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

how do I rectify the issue on the machine?

[copier tech]

Re: IM C3500 - E32

Hi All

I have the same error but with an IMC2500. had a client where the machine was stuck on please wait screen

we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

how do I rectify the issue on the machine?

Try the reset procedure reset 143 C x3 device should beep 3 times then restart the device.

[Rahul_spbs]

Re: IM C3500 - E32

Try the reset procedure reset 143 C x3 device should beep 3 times then restart the device.

[slimslob]

Re: IM C3500 - E32

It is normal for any model with the Smart Operation Panel (SOP) unless you have the Classic Application (copy/printer/scanner/fax) available on the Home Screen. The method for entering service mode when you do not have a Classic Application is documented in the service manual,

[dalewb74]

Re: IM C3500 - E32

sounds like they need to press the correct button series. not referring to the number series for service mode. but sorry i will not give that process out. as it is for trained service techs. worst case contact your ricoh rep.

[Walter65]

get the .01 version of firmware, set 588601 to 1. reboot with the .01 package. when done reboot ensure 588601 is back to 0 print a 599005 to check current version. now go ahead and do your regular new package update.