Ricoh 2852 SC 899 Code

[Hoosierdaddy]

Updated firmware. No help. Machine will throw this code just sitting there idle. Controller? Any help would be appreciated.

Thx and Merry Christmas
Hoosierdaddy

[slimslob]

Re: Ricoh 2852 SC 899 Code

Did you reload every firmware module or just those that were not up to date? The problem could be a corrupted module that was already up to date.

Check the SC history to see if there are the occurrences seem to be happening at roughly the same time each day. There may be some thing on the network or signal coming in on the phone line if it has Fax that is causing the error.

Other things that can cause SC899 would be incoming IP FAX or email. I have even seen it on new installs where accounting for the old machine was trying to communicate with the old machine.

Try disconnecting the network and see if the problem goes away.

[anothertech]

Re: Ricoh 2852 SC 899 Code

If you still have a problem after reflashing all firmware, try reformatting the hard drive. Update Java. Try removing the Fax board.

[digitman]

Re: Ricoh 2852 SC 899 Code

Did you reload every firmware module or just those that were not up to date? The problem could be a corrupted module that was already up to date.

Check the SC history to see if there are the occurrences seem to be happening at roughly the same time each day. There may be some thing on the network or signal coming in on the phone line if it has Fax that is causing the error.

Other things that can cause SC899 would be incoming IP FAX or email. I have even seen it on new installs where accounting for the old machine was trying to communicate with the old machine.

Try disconnecting the network and see if the problem goes away.

it can also be a document format that the machine can interpret unplug from network and restart
it could already be on hard drive unplug HDD restart without HDD then switch off plug in the HDD when it starts up format HDD "hopefully you have an address book backed up somewhere at the client
.all the best

[mga]

Re: Ricoh 2852 SC 899 Code

it can also be a document format that the machine can interpret unplug from network and restart
it could already be on hard drive unplug HDD restart without HDD then switch off plug in the HDD when it starts up format HDD "hopefully you have an address book backed up somewhere at the client
.all the best

+1

[copier tech]

Re: Ricoh 2852 SC 899 Code

As others have correctly said update ALL firmware with the LAN cable unplugged.

[Gift]

Re: Ricoh 2852 SC 899 Code

Before fiddling around with firmware I'd say +1 for the "crap from the network" theory: Unplug the MFP for a while and see what happens and check the SC history for other SC codes that might not have popped up on the display in case of HDD related issues.

[copyaction]

Re: Ricoh 2852 SC 899 Code

I had one that would not resolve until I updated firmware AND replaced HDD.

[mikadonovan]

Re: Ricoh 2852 SC 899 Code

I used to see this all the time when someone was trying to print a html doc. Make sure you clear the print queue from the offending PC/server.

[FrohnB]

Re: Ricoh 2852 SC 899 Code

There is a Custom PCL firmware that addresses SC899. This is what you need.
D1205551D_LR0005.fwu is the name of the module you need. Check the firmware on the machine, and if that one is missing....install it!

[slimslob]

Re: Ricoh 2852 SC 899 Code

There is a Custom PCL firmware that addresses SC899. This is what you need.
D1205551D_LR0005.fwu is the name of the module you need. Check the firmware on the machine, and if that one is missing....install it!

Before installing this custom firmware check that the currently installed is not D1205551E or later. D1205551D_LR0005 was a temporary firmware fix developed by Ricoh-USA that was later replaced by and incorporated in production firmware D1205551E.