mpc3003 "problems with SCC cable"

[Mark Bbb]

Hoi,
Never had this issue before.
We delivered this machine Monday and this morning (Wednesday) customer calls for this error.
He says he had moved the machine (about 2 meters) and used another LAN cable (shorter) and that it worked well (after he moved it) untill all of a sudden... (must we believe this?)
This we already tried:
Machine had also USB cable plugged in, unplugged it. Using another LAN cable. Machine off and back on. Deleted the print que. Removing and re-installing the driver.
We do have a good WIM connection (even log in). Only the yellow LED light on the LAN cable interface is on. The print stays in the que but scanning is no problem.

Thank you for your help.

[davel]

Re: mpc3003 "problems with SCC cable"

Ask customer what else they did then charge them accordingly.

[Mark Bbb]

Re: mpc3003 "problems with SCC cable"

Ask customer what else they did then charge them accordingly.

I've just done that, and i think he is telling the truth.
The machine is in warranty (secondhand sell), so all cost is on our account.
My colleague never uses DHCP for a unique IP address when installing a MFP (incredible but true). It could be there is an IP conflict (because scanning is ok).
I will use another IP address to start with and let you know than.

[slimslob]

Re: mpc3003 "problems with SCC cable"

I did have a machine once that did a similar thing, WIM, ping and scan worked but print did not. We had to replace the controller board. The only thing that I could think of that could cause the problem is the port controller. WIM, ping, scan and print each use a different port.

[Mark Bbb]

Re: mpc3003 "problems with SCC cable"

The "no printing issue" was due to the disabling of auto select on all the trays.
Printing and scanning is now ok, but this message keeps appearing.
In an attempt to delete this CSS message I used another IP address, no good.
I have then connected my lap top via cross over (so no connection with customer network), put machine off - on: printing was ok, but this SCC message popped up again...
Perhaps the cause is the XP computer that was connected to the c3003 via USB cable.
We unplugged this usb and set up the XP pc with a LAN cable (with MP3030 driver) (for safety reasons he only plug in the LAN cable at his XP pc when he wants to print).
But still the message appears. It seems to be it needs a reset or so...

[slimslob]

Re: mpc3003 "problems with SCC cable"

Where is the message "problems with SCC cable" being displayed, on the C3003 or a computer?

[copier tech]

Re: mpc3003 "problems with SCC cable"

Where is the message "problems with SCC cable" being displayed, on the C3003 or a computer?

Yes, never heard of this message on the MFD.

[tsbservice]

Re: mpc3003 "problems with SCC cable"

Ask customer what else they did then charge them accordingly.

+1. May be coincidence but recently I had customer who used both NIC and USB ports of one Brother MFP leaving machine dead.
New main board and it's alive.

[Oze]

Re: mpc3003 "problems with SCC cable"

Yes, never heard of this message on the MFD.

+1 for the PC message...it's an XP box.
SCC could be a serial cable message?

[slimslob]

Re: mpc3003 "problems with SCC cable"

+1 for the PC message...it's an XP box.
SCC could be a serial cable message?

It could also be Satellite Cable Communications. Satellite Cable Communication

[Mark Bbb]

Re: mpc3003 "problems with SCC cable"

It could also be Satellite Cable Communications. Satellite Cable Communication

I also never had this message before.
The message is on the MFP side, underneath the display and in WIM, home screen.
I think it is due to the USB cable (which now have been disconnected for no longer use).
The network is a pc win10 and an old pc xp, due to very old software program.
Customer don't use a satellite or something like that, he says.
Firmware is up to date.
We never had this message in our office, that is why i think the usb cable has provoked that.
I will ask Ricoh for further info about this.
Keep you informed.
Thanks for your help.

[TonerMunkeh]

Re: mpc3003 "problems with SCC cable"

Is it SCC or CSS? If it's CSS I've seen this before, it's an SP mode. I'll have a look and see if I can find out what it is.

Edit -

5816 1	I/F Setting
Turns the remote diagnostics off and on. [0~2/1] 0: Remote diagnostics off. 1: Serial (CSS or NRS) remote diagnostics on. 2: Network remote diagnostics.

Set SP5816-001 to off or 2, I think it may be on 1.

[Mark Bbb]

Re: mpc3003 "problems with SCC cable"

Is it SCC or CSS? If it's CSS I've seen this before, it's an SP mode. I'll have a look and see if I can find out what it is.

Edit -

5816 1	I/F Setting
Turns the remote diagnostics off and on. [0~2/1] 0: Remote diagnostics off. 1: Serial (CSS or NRS) remote diagnostics on. 2: Network remote diagnostics.

Set SP5816-001 to off or 2, I think it may be on 1.

I've mis-typed it in one of my earlier replies, sorry. It is SCC. But i will try your suggestion anyway!
Thanks.

[tsbservice]

Re: mpc3003 "problems with SCC cable"

I've mis-typed it in one of my earlier replies, sorry. It is SCC. But i will try your suggestion anyway!
Thanks.

I always take a picture of error message. That way it cannot be mistaken or forgotten.

[Gift]

Re: mpc3003 "problems with SCC cable"

We had accasional cases where the MFP sitched off it's NIC - I think it's in user tools-> admin setting and somewhat IEE... Interface active/inactive setting.