WSD inactive but still being found on PC

[JayPaul]

Hi all,

I'm sure like a lot of you I have had loads of customers phoning up complaining about print errors or very slow printing. It always comes down to the same thing 'is this on a new pc or laptop?...yes... ok it added itself on a wsd port then'
For the last 2 years before any machine leaves my office I was setting WSD Device to Inactive on the WIM. Then after a while I noticed it was still being found on customers computers, then realised I had to set WSD Scanner and WSD Printer to inactive as well. Encrypted coomunication is always set to inactive as standard it seems.
Problem solved, until I remoted into a persons IMC 300 last week and saw it had been adding itself to their laptops with WSD port, I double checked and it was all set to inactive. I just run up an IMC 3000 in my office, browsed printers and it saw it, turned all the WSD shite to inactive, rebooted machine after, browsed and it still found it. I am assuming if I can find it that easily then people who have that bloody 'Add new discoverable network devices' thing swithced on, on their pc or laptop will have the Ricoh add itself with WSD port.
Question is what am I missing, has it been updated and evolved to still find the device with it all set to inactive, is there some other setting I need to turn off, is it in SP mode or WIM?!
How do I get rid of this cancerous port once and for all?!

[copier tech]

Re: WSD inactive but still being found on PC

Hi all,

I'm sure like a lot of you I have had loads of customers phoning up complaining about print errors or very slow printing. It always comes down to the same thing 'is this on a new pc or laptop?...yes... ok it added itself on a wsd port then'
For the last 2 years before any machine leaves my office I was setting WSD Device to Inactive on the WIM. Then after a while I noticed it was still being found on customers computers, then realised I had to set WSD Scanner and WSD Printer to inactive as well. Encrypted coomunication is always set to inactive as standard it seems.
Problem solved, until I remoted into a persons IMC 300 last week and saw it had been adding itself to their laptops with WSD port, I double checked and it was all set to inactive. I just run up an IMC 3000 in my office, browsed printers and it saw it, turned all the WSD shite to inactive, rebooted machine after, browsed and it still found it. I am assuming if I can find it that easily then people who have that bloody 'Add new discoverable network devices' thing swithced on, on their pc or laptop will have the Ricoh add itself with WSD port.
Question is what am I missing, has it been updated and evolved to still find the device with it all set to inactive, is there some other setting I need to turn off, is it in SP mode or WIM?!
How do I get rid of this cancerous port once and for all?!

First you need to turn all these settings off, shut the copier down, then delete the WSD printer on the PC.

When you power the copier back on & it will never install again via WSD.

WSD.jpg

[JayPaul]

Re: WSD inactive but still being found on PC

I haven't actually added it to my PC I am just going to Add a printer and seeing it appear in the list of printers it finds on the network. But surely just by seeing it in that list WSD is still active somewhere?
I have all those settings on inactive already and machine was rebooted twice since. My PC should not be able to see it in the list of printers on the network, that is what used to happen.

[enricos]

Re: WSD inactive but still being found on PC

Try to disable Bonjour protocol through WIM

[slimslob]

Re: WSD inactive but still being found on PC

I haven't actually added it to my PC I am just going to Add a printer and seeing it appear in the list of printers it finds on the network. But surely just by seeing it in that list WSD is still active somewhere?
I have all those settings on inactive already and machine was rebooted twice since. My PC should not be able to see it in the list of printers on the network, that is what used to happen.

There is a possibility that it is finding through IP address, ARP (Address Resolution Protocol) or SNMP (Simple Network Management Protocol).

[tjvincent]

Re: WSD inactive but still being found on PC

You have to shut off the IPP port as well or it will install a Microsoft IPP generic driver and the customer usually calls with a paper mismatch. On some machines when you disable the IPP port AirPrint won't work though.

[JayPaul]

Re: WSD inactive but still being found on PC

So extra things to try so far are diable bonjour, snmp, arp and ipp.
Not sure about bonjour, I don't think disabling snmp will help me because I use software called PIPS and i'm very certain it uses snmp to pull information through which for me would be a bigger problem. I probably don't want to stop airprint working as that seems to be a good selling point so that will come back and bite me in the ass. Also not sure about arp because I don't really have knowledge on it... as in no idea what it is or does?
It couldn't just be a switch off and on in user tools or SP mode could it...

[slimslob]

Re: WSD inactive but still being found on PC

So extra things to try so far are diable bonjour, snmp, arp and ipp.
Not sure about bonjour, I don't think disabling snmp will help me because I use software called PIPS and i'm very certain it uses snmp to pull information through which for me would be a bigger problem. I probably don't want to stop airprint working as that seems to be a good selling point so that will come back and bite me in the ass. Also not sure about arp because I don't really have knowledge on it... as in no idea what it is or does?
It couldn't just be a switch off and on in user tools or SP mode could it...

SNMP usually is disabled through the driver itself once installed. Often if you have a device that suddenly shows as "Offline" when it isn't and you have to reboot to get it back, changing SNMP will help. bonjour is primarily Apple.

[copier tech]

Re: WSD inactive but still being found on PC

I haven't actually added it to my PC I am just going to Add a printer and seeing it appear in the list of printers it finds on the network. But surely just by seeing it in that list WSD is still active somewhere?
I have all those settings on inactive already and machine was rebooted twice since. My PC should not be able to see it in the list of printers on the network, that is what used to happen.

These are the ONLY setting I have been changing & it was never let me down or installed again.

Are you sure its not simply pulling down the printer from the server or another PC?

PIPS from Data Direct?

[JayPaul]

Re: WSD inactive but still being found on PC

Definitely not from a server and it's not installed on other PCs here.
Yeh PIPS from data direct, you seem to be the first person other than me on here that's ever heard of it.

[luca72]

Re: WSD inactive but still being found on PC

Definitely not from a server and it's not installed on other PCs here.
Yeh PIPS from data direct, you seem to be the first person other than me on here that's ever heard of it.

in windows 10, under private or public network page selection, you can disable "detect new device on lan" it is not written exactly like that, but the meaning is that

[slimslob]

Re: WSD inactive but still being found on PC

in windows 10, under private or public network page selection, you can disable "detect new device on lan" it is not written exactly like that, but the meaning is that

Network and Sharing Center

Change advanced sharing settings.

Network Discovery

You can either turn off network discovery or uncheck the box for "Turn on automatic setup of network connected devices

[JayPaul]

Re: WSD inactive but still being found on PC

Yeh luca72 I know about that, I can't really go turning it off on every customer PC I install machines on though. Be very nice and easy if I could but it's one of those things that can get you in trouble later down the line. I had to turn it off on my office PC though because every time I setup a machine it was adding itself to my selection of printers. I used my MD's PC a long while back and he had about 30 wsd printers in there. For something designed to be convenient and helpful it is such a pain.

[slimslob]

Re: WSD inactive but still being found on PC

Network discovery may find the device but if WSD is turned off on the device it will not be used as the port. It will be installed to use either the IP or the device name. The problem is that it will most likely use Microsoft's Ricoh class driver. Doesn't properly support peripherals and will also cause slow printing.

[sandmanmac]

Re: WSD inactive but still being found on PC

So extra things to try so far are diable bonjour, snmp, arp and ipp.
Not sure about bonjour, I don't think disabling snmp will help me because I use software called PIPS and i'm very certain it uses snmp to pull information through which for me would be a bigger problem. I probably don't want to stop airprint working as that seems to be a good selling point so that will come back and bite me in the ass. Also not sure about arp because I don't really have knowledge on it... as in no idea what it is or does?
It couldn't just be a switch off and on in user tools or SP mode could it...

How have you made out with this?

This has become a real PIA for me over the last couple of years or so.
It seems to me that disabling all the WSD and IPP settings used to prevent the PC from discovering the printer, but that's certainly no longer the case, and my calls for SC899's are driving me nuts!
I found this discussion, and have disabled Bonjour on my personal printer to test and it seems to have resolved the issue, but I've not had the chance to try elsewhere.

Not fully understanding what Bonjour does.... my question is:
Will it have any negative effects that I'm unaware of?

I only deal with smallish workgroups with basic printing/ scanning. No 3rd party apps installed on any of my machines, etc.
Does it have any effect on connecting mobile devices? (My android fine still connects fine).

Thanks for the input!