[Misc] MP7502sp and 6001sp - large white line problem

[g1g1]

[Juggy]

Re: MP7502sp and 6001sp - large white line problem

Hi, The pcl5e bringing blue screen is due to recent window update. Have a look at this link
Windows 10 update is causing havoc with some printers | TechRadar
Some of my customers using pcl 5e have reported same.


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[g1g1]

Re: MP7502sp and 6001sp - large white line problem

Hi Juggy, thanks for reply

I solved that problem updating W10, but now I'm still forced to use PCL6 v4 driver, that makes my printer really slow, and it destroy my productivity. If i use pcl 6 or 5e driver, i get a large white line in the middle when i print an image.

[mramlawi]

Re: MP7502sp and 6001sp - large white line problem

Hi,
Also today 3 different clients called md have same problem, on bizhub machine and canon, i told him. Its a windows problem but still didnt find solution.

[luca72]

Re: MP7502sp and 6001sp - large white line problem


"Caro Gigi di Bari", to me however, as I read "thick white line" I don't know why? it will be professional deformation, I was reminded of the corona wire cleaner motor that is enchanted around the course ... then I don't know ... LOL

[GIUBOSS]

Re: MP7502sp and 6001sp - large white line problem

what kind of communication port are you using? I recommend a fixed ip address, no wsd, do the latest firmware updates, use pcl6 and for the white lines problem send us a print photo from pc, one with the printer configuration from the user tools.
it could also be lint in the developer unit stopping the toner in the magnetic roller

[g1g1]

Re: MP7502sp and 6001sp - large white line problem

what kind of communication port are you using? I recommend a fixed ip address, no wsd, do the latest firmware updates, use pcl6 and for the white lines problem send us a print photo from pc, one with the printer configuration from the user tools.
it could also be lint in the developer unit stopping the toner in the magnetic roller

The printers are installed via network, and has a fixed ip address. I tried pcl6 driver but it gives me same problem as pcl 5e.

The fact that all the printers suddenly started to have problems on Saturday makes me think that it is due to the famous update that caused the blue screen, which however was solved with a fix two days ago, while the problem of the thick white line remained.


Since Saturday I am also having problems with color printers (two Aficio MPC2500s), which when I print pdfs, sometimes they pull me out sheets full of nonsense alphanumeric codes.


I'll try to do a system restore and / or maybe update the firmware on all printers, but I'll have to find the files.

"Caro Gigi di Bari", to me however, as I read "thick white line" I don't know why? it will be professional deformation, I was reminded of the corona wire cleaner motor that is enchanted around the course ... then I don't know ... LOL

Ciao Luca da Milano
It doesn't happen when i do normal copies or print pdf.

[Debs1964]

Re: MP7502sp and 6001sp - large white line problem

I've had several customers complaining about white band when printing, it only happens when printing JPegs, I have advised them all to uninstall the latest windows update, although, I believe, Microsoft have now brought out some hotfixes. The latest windows update has caused no end of issues with printing

[Codex]

[Phil B.]

Re: MP7502sp and 6002sp - large white line problem

Good ol' Billy Gates.

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[g1g1]

Re: MP7502sp and 6002sp - large white line problem

[orestesp]

Re: MP7502sp and 6001sp - large white line problem

Hi Gigi,

Unfortunately I don't have a solution to your problem, but I hope this saves you from future trouble.

I have set all of the computers that work is being done on in my shop to get the least amount of updates as possible, there used to be an option under Settings>Update & Security>Windows Update for Windows to not install feature updates as soon as they are available. My computers mostly install small, security updates frequently and only the large semi-annual updates, well, semi-annually.

It may be luck, but I haven't had an issue with any drivers or software breaking so far. It could be worth checking out if you can still change the update frequency so Windows doesn't install an update as soon as it is released, since it can cause issues. If you install them after they've been out for a while, usually most of the issues are fixed before they are applied to your machine.

[slimslob]

Re: MP7502sp and 6001sp - large white line problem

Hi Gigi,

Unfortunately I don't have a solution to your problem, but I hope this saves you from future trouble.

I have set all of the computers that work is being done on in my shop to get the least amount of updates as possible, there used to be an option under Settings>Update & Security>Windows Update for Windows to not install feature updates as soon as they are available. My computers mostly install small, security updates frequently and only the large semi-annual updates, well, semi-annually.

It may be luck, but I haven't had an issue with any drivers or software breaking so far. It could be worth checking out if you can still change the update frequency so Windows doesn't install an update as soon as it is released, since it can cause issues. If you install them after they've been out for a while, usually most of the issues are fixed before they are applied to your machine.

I believe that option is still available with Windows 10 Professional but not for Home edition.

[Juggy]

Re: MP7502sp and 6002sp - large white line problem

Hi, just go thru the below link. Image defects are also caused by Microsoft update. They are coming out with patch to solve this.

Windows 10 printer glitches: Microsoft issues second out-of-band patch | ZDNet
Regards

Juggy

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[Codex]

Re: MP7502sp and 6002sp - large white line problem

Microsoft released the patch for this problem. You can download it here: Microsoft Update Catalog

Tried yesterday and it works.

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