RICOH MPC5503

[Pixtech Frameworks]

Hello Everyone,

I have a customer that's complain when printing on 300g card selecting thick 3 on paper type, that there's a whitish faded stuffs on the printed card. But the same job will be printed on a glossy or plain paper everything its fine. I have tried to figure out the issue no idea. Does anyone knows what would be cause. Attached is copy of the printed copy. Your kind suggestion is appreciated.

[Phil B.]

Re: RICOH MPC5503

Hello Everyone,

I have a customer that's complain when printing on 300g card selecting thick 3 on paper type, that there's a whitish faded stuffs on the printed card. But the same job will be printed on a glossy or plain paper everything its fine. I have tried to figure out the issue no idea. Does anyone knows what would be cause. Attached is copy of the printed copy. Your kind suggestion is appreciated.

it the media textured?

is thick 3 the heaviest paper setting?

what is the life on drums/developers?

please post examples in PDF format

[Pixtech Frameworks]

Re: RICOH MPC5503

I've already the sample print.
Developers and drum OEM with low count.
Thick paper 3 on paper settings.

[Phil B.]

Re: RICOH MPC5503

I've already the sample print.
Developers and drum OEM with low count.
Thick paper 3 on paper settings.

genuine OEM supplies?

sorry didn't see the examples in fact it wasn't in your text when i quoted you

[anothertech]

Re: RICOH MPC5503

Looks like a transfer problem, if the ITB looks good I'd try a new PTR.

[tonerhead]

Re: RICOH MPC5503

If you stop midcycle, does a lot of toner remain on itb? If so then it's transfer related. If not then likely fuser. My first thought if fuser is the pressure roller has gotten soft, not applying enought pressure to the paper. I forget, does this model have a thick 4? 300g is likely thick 4 area.

[slimslob]

Re: RICOH MPC5503

Thick3 is only for paper weights up to 256 g/m2. You might try setting for Thick4.

[Phil B.]

Re: RICOH MPC5503

Thick3 is only for paper weights up to 256 g/m2. You might try setting for Thick4.

That's what I thought.. but he was so sure he was right.

Sent from my SM-G960U using Tapatalk

[Pixtech Frameworks]

Re: RICOH MPC5503

Print driver doesn't have thick 4, probably I'll download new driver that has thick 4.

[slimslob]

Re: RICOH MPC5503

Print driver doesn't have thick 4, probably I'll download new driver that has thick 4.

The driver I downloaded earlier was today was PCL6 Ver. 1.15.0.0 Released Date: 10/21/2020

I would avoid using any universal driver as those are cross platform drivers and if any of the other platforms does not support Thick4 then the universal driver will not either.

[Pixtech Frameworks]

Re: RICOH MPC5503

Although some universal drivers supports thick 4. I'll download another driver for the customer and let me retry.

[mga]

Re: RICOH MPC5503

Hello Everyone,

I have a customer that's complain when printing on 300g card selecting thick 3 on paper type, that there's a whitish faded stuffs on the printed card. But the same job will be printed on a glossy or plain paper everything its fine. I have tried to figure out the issue no idea. Does anyone knows what would be cause. Attached is copy of the printed copy. Your kind suggestion is appreciated.

I always set the device cassette settings to match the paper also when sending print so the settings match you will also need to use the thickest settings for 300gsm

[mga]

Re: RICOH MPC5503

Print driver doesn't have thick 4, probably I'll download new driver that has thick 4.

If the machine has thick 4 in the settings the ricoh driver should also have download correct drivers from ricoh use PCL6 not universal

[Pixtech Frameworks]

Re: RICOH MPC5503

I've found the solution, the thick paper was a counterfeit paper which didn't match the printer. I had to use the original thick paper and everything was just fine.
Thanks guys for the various contributions.

[luca72]

Re: RICOH MPC5503

I've found the solution, the thick paper was a counterfeit paper which didn't match the printer. I had to use the original thick paper and everything was just fine.
Thanks guys for the various contributions.

strange, it should print well anyway regardless of paper, as a big movie fan, I happened to print many dvd covers, did you try to change the "print quality> print priority (speed> quality)? setting in the driver. . at the time with the old cl3000 I did so, and there was no cardboard that holds .. LOL