No options in system settings

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  • Debs1964
    Service Manager

    1,000+ Posts
    • Oct 2010
    • 1687
    #16
    Re: No options in system settings

    OK, so the answer is really strange.
    The device hadn't been fully unpacked as it's the trial device for a big roll out in a hospital, so it was delivered to IT just for them to set it up to see the best, and easiest, way to set these up on the network. The scanner locks were still in place, he emailed me this morning to say all the options reappeared once the scanner locks were removed, and it was rebooted. I cannot see how that had any bearing on it
    There are 10 types of people in this world, those who understand binary maths and those who don't

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      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 37044
        #17
        Re: No options in system settings

        Originally posted by Debs1964
        OK, so the answer is really strange.
        The device hadn't been fully unpacked as it's the trial device for a big roll out in a hospital, so it was delivered to IT just for them to set it up to see the best, and easiest, way to set these up on the network. The scanner locks were still in place, he emailed me this morning to say all the options reappeared once the scanner locks were removed, and it was rebooted. I cannot see how that had any bearing on it
        Being unable ti move the scanner to do the white reference it never completed power on self test.

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          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7937
            #18
            Re: No options in system settings

            Originally posted by slimslob
            Being unable ti move the scanner to do the white reference it never completed power on self test.
            I wonder how it didn't code out in this situation.
            Yes gotta love customers
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22970
                #19
                Re: No options in system settings

                Do anyone ever actually read the setup instructions? Every enduser setup machine I know of still had the scanner locks in it, sometimes accompanied by scanner damage. =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

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