Technical Service and Support (Octopus)

[dave w]

Just a quick question

Is it just me that is having a problem waiting for access to the new portal?

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Anybody else having same issue?

Thanks in advance
Dave

[Zeldaman]

[Gift]

Re: Technical Service and Support (Octopus)

Yeah, still working on that but there's so much other stuff going on right know. 2 of my collegues got their account managed. I'd suggest you better get in touch with ricoh.

[luca72]

Re: Technical Service and Support (Octopus)

Just a quick question

Is it just me that is having a problem waiting for access to the new portal?

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Anybody else having same issue?

Thanks in advance
Dave

yes, me too, it sucks, it works in fits and starts, but I expected it, it's a tradition

[MBZ6301]

Re: Technical Service and Support (Octopus)

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Same situation, being a small dealer. We've got ours working however since it's launch it seems impossible to get older firmware packages. The my-ricoh deeplink sends you to a blank page, and Octopus hasn't got any of the old stuff..

Might be a pain for those archaic customers looking to set up scan to folder.

[copier tech]

Re: Technical Service and Support (Octopus)

[barratec]

Re: Technical Service and Support (Octopus)

Me too!

[copytrust]

Re: Technical Service and Support (Octopus)

Same thing man......They told us to be patient but its already 3-4 weeks i think

[mga]

Re: Technical Service and Support (Octopus)

Same here problems with both technical site also @remote is also down if anyone need any information or firmware etc just ask I'm quite up to date.

[dave w]

Re: Technical Service and Support (Octopus)

Well at least its not personal and not just me

they better sort it out quickly as the my-ricoh site now does not have any firmware links active, I even tried a IMC 2500 firmware link and no luck.

Lets hope they sort it out soon.

Thanks all

Dave

[Debs1964]

Re: Technical Service and Support (Octopus)

Same situation, being a small dealer. We've got ours working however since it's launch it seems impossible to get older firmware packages. The my-ricoh deeplink sends you to a blank page, and Octopus hasn't got any of the old stuff..

Might be a pain for those archaic customers looking to set up scan to folder.

Octopus does have all the old stuff, I just checked

[copytrust]

Re: Technical Service and Support (Octopus)

Well at least its not personal and not just me

they better sort it out quickly as the my-ricoh site now does not have any firmware links active, I even tried a IMC 2500 firmware link and no luck.

Lets hope they sort it out soon.

Thanks all

Dave

I also had problem from my ricoh downloadind from links, but the problem was the chrome explorer, when i switched to firefox the links was ok, dont ask why...... i dont know!!

[Mark Bbb]

Re: Technical Service and Support (Octopus)

You are not alone. Same issue here.

[dave w]

Re: Technical Service and Support (Octopus)

I also had problem from my ricoh downloadind from links, but the problem was the chrome explorer, when i switched to firefox the links was ok, dont ask why...... i dont know!!

IMC2500 firmware

via firefox =

The file downloading is failed. Probably the link to file is wrong.


Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server



via Edge =

The file downloading is failed. Probably the link to file is wrong.


Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server

via chrome =


The file downloading is failed. Probably the link to file is wrong.


Failed to download secure link file 'https://support.ricoh.com/bbv22/html/firm_e/staff_exp/ricoh/model_exp/im_c2000/im_c2000.htm' More: Unable to connect to the remote server

[JayPaul]

Re: Technical Service and Support (Octopus)

If you guys are on about when you go to My-Ricoh and you followed the instructions on the login page, then that basically goes nowhere if you are a dealer. Happened to me as well and I asked about it on the Ricoh technical site, they gave me a proper email address to send in a request and I got a response about a week later. So I am now signed up to the octopus site.
I would write it on here but I don't want loads of random people emailing them as well and sending crap to them, slowing it down for all the real dealer engineers.
Go to the Ricoh Technical site and click on this topic on the main page - 'For requesting access to octopus' - It tells you who to email to get registered for it.