5001: Paper is wrinkled and jammed on the ADF

[phucnguyen]

I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
how to fix
90755aba5998acc6f589.jpg

[Phil B.]

Re: 5001: Paper is wrinkled and jammed on the ADF

I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
how to fix
[ATTACH=CONFIG]49164[/ATTACH]

what's the jam code?

[phucnguyen]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't know how much the code is because this machine is far away from me but I had to go there to fix a paper jam that my knowledge is limited

[Phil B.]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't know how much the code is because this machine is far away from me but I had to go there to fix a paper jam that my knowledge is limited

you need the code to be able to know where to look for the problem

[MIGUELMARCHENA]

Re: 5001: Paper is wrinkled and jammed on the ADF

it seemed, it was a hook or clip

when they got jammed, they took the leaf, i lifted a few small acetates in the step and there is the problem for not using the "p" bead blue

you must remove the cap, take out the hook or clip or broken piece of blade.

[phucnguyen]

Re: 5001: Paper is wrinkled and jammed on the ADF

can you suggest me the possible problem in the above situation, thanks

[phucnguyen]

Re: 5001: Paper is wrinkled and jammed on the ADF

Do I have to open the lid right where the wheel is?

[Phil B.]

Re: 5001: Paper is wrinkled and jammed on the ADF

can you suggest me the possible problem in the above situation, thanks

yes something is out of place....

but the big question is WHAT is the problem.... too many techs replace the clip then a few days later they have to go out again on the same problem .

you need to look at the ERROR log and determine the ROOT CAUSE of the problem.

do you have a service manual for this machine

do you have adf parts

what are the page counts on the ADF parts?

are the rollers and belts smooth?

i doubt it is just a clip out of place.. that would give it SMALL crimp in the paper... not a large one like your small picture shows.

are you trained on any ricoh products?

[phucnguyen]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't specialize in ricoh machines but also know how to disassemble this ricoh machine, I was asked by my boss to fix it but I am not sure because this machine is far from where I live

[Phil B.]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't specialize in ricoh machines but also know how to disassemble this ricoh machine, I was asked by my boss to fix it but I am not sure because this machine is far from where I live

RTFM

then carry your ass out there and put a set of eyes on the problem. there are MANY things that could be the reason for the problem.

[slimslob]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't know how much the code is because this machine is far away from me but I had to go there to fix a paper jam that my knowledge is limited

The jam code is displayed on the screen when the jam happens. It is in the form of the letter J followed by a 3 digit number. It is also listed in the original jam history in the service. Print the service report.

The code tells us 2 things.

1. WHAT SENSOR DETECTED THE JAM
2. WHETHER IT IS A LEAD EDGE JAM OR TRAIL EDGE JAM

[Phil B.]

Re: 5001: Paper is wrinkled and jammed on the ADF

The jam code is displayed on the screen when the jam happens. It is in the form of the letter J followed by a 3 digit number. It is also listed in the original jam history in the service. Print the service report.

The code tells us 2 things.

1. WHAT SENSOR DETECTED THE JAM
2. WHETHER IT IS A LEAD EDGE JAM OR TRAIL EDGE JAM

he needs to call the customer AT THE VERY LEAST.. If He were I, I'd pack my tools jump in the car ( it'll get him away from the boss ) and go put a set of eyes on the problem.

asking a end user to print out and send the report to him IMHO makes him look lazy and puts a bad light on the company. Besides most customer will flat out refuse to do it.

[luca72]

Re: 5001: Paper is wrinkled and jammed on the ADF

I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
how to fix
[ATTACH=CONFIG]49164[/ATTACH]

seen from this way, without codes, it seems there is some object in the paper path, or the customer has tried to clean the optics, and has incorrectly mounted the slide and its plastic, on the machine

[Jettdog]

Re: 5001: Paper is wrinkled and jammed on the ADF

I don't specialize in ricoh machines but also know how to disassemble this ricoh machine, I was asked by my boss to fix it but I am not sure because this machine is far from where I live

You do now.

[slimslob]

Re: 5001: Paper is wrinkled and jammed on the ADF

I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
how to fix
[ATTACH=CONFIG]49164[/ATTACH]

Looking at the picture I can determine one thing, the paper pickup roller was still in the down position and in contact with the original when it should not have been. I would say that the original feed had been removed, disassembled and then improperly re-assembled. Either that or the cam that lifts it was not working correctly, but it can be seen in the picture and is in the proper position.