Nozzle Clogging in GTP RI2000

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  • en.
    Trusted Tech
    • Jul 2014
    • 124
    #1

    Nozzle Clogging in GTP RI2000

    DEAR SIR

    HAVE AGOOD DAY
    I have a problem with the RINTER DTG RI2000 printer, the printer was installed new two months ago, after a while, it was found that there was a cut line when working in the white print head, and there was a blockage in the print head ...A daily and weekly maintenance was made, but the problem was not resolved ... The cleaning fluid was requested, and the problem was not solved, so is there a program or process that must be done when applying the cleaning fluid

    best regards
    Tags: cleaning, head, printer, ri2000
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36807
      #2
      Re: Nozzle Clogging in GTP RI2000

      Sounds to me like automatic maintenance routines were not being carried properly. After 2 months a daily and weekly maintenance is not enough. By now you will have to replace the nozzle assembly. From the Owners Manual:
      ATTENTION! Auto maintenance will be not be perform if the following conditions occur. Failure to perform Auto maintenance can result in a clogged print head. These conditions need to be cleared ASAP so auto maintenance can be performed.
      Printer is powered off. (Always keep the printer powered on unless it has been flushed with cleaning fluid)
      Ink cartridge is missing or reading 0%
      Waste tank is full
      CR encoder error and other errors
      Any Service call message (see trouble shooting guide) - message bar at the top of the screen will be red
      Front cover is open
      The ink bay has been opened for maintenance
      If the auto maintenance is not being performed, then the print heads can be clogged.
      IF Auto maintenance is prevented from happening for any reason the following message will appear
      My guess is that the printer was turned off every night or at least every weekend without being flushed with cleaning fluid first.Cleaning fluid is to clear the tubes and nozzles before they clog, not after

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22798
          #3
          Re: Nozzle Clogging in GTP RI2000

          Originally posted by slimslob
          Sounds to me like automatic maintenance routines were not being carried properly. After 2 months a daily and weekly maintenance is not enough. By now you will have to replace the nozzle assembly. From the Owners Manual:
          ATTENTION! Auto maintenance will be not be perform if the following conditions occur. Failure to perform Auto maintenance can result in a clogged print head. These conditions need to be cleared ASAP so auto maintenance can be performed.
          Printer is powered off. (Always keep the printer powered on unless it has been flushed with cleaning fluid)
          Ink cartridge is missing or reading 0%
          Waste tank is full
          CR encoder error and other errors
          Any Service call message (see trouble shooting guide) - message bar at the top of the screen will be red
          Front cover is open
          The ink bay has been opened for maintenance
          If the auto maintenance is not being performed, then the print heads can be clogged.
          IF Auto maintenance is prevented from happening for any reason the following message will appear
          My guess is that the printer was turned off every night or at least every weekend without being flushed with cleaning fluid first.Cleaning fluid is to clear the tubes and nozzles before they clog, not after
          Clogged ports are a common thing on ALL ink based life forms.
          Under usage is the contributing factor on ink based units... all across the brands.

          Sent from my SM-G960U using Tapatalk

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36807
              #4
              Re: Nozzle Clogging in GTP RI2000

              Originally posted by Phil B.
              Clogged ports are a common thing on ALL ink based life forms.
              Under usage is the contributing factor on ink based units... all across the brands.

              Sent from my SM-G960U using Tapatalk
              That is the reason for allowing auto maintenance to run as often as possible.
              Below is a list of maintenance procedures and frequency for those that are time based.
              Every 1 hour
              Automatic White ink circulation
              Every 3 hours
              Automatic White channel cleaning
              Every 12 hours
              Automatic All channel cleaning
              Alarm agitating white cartridge
              Every 3 days
              Alarm White jig clean, Alarm manual maintenance, clean white maintenance unit manually
              Every 10 days
              Alarm Color jig clean, Alarm manual maintenance. clean color maintenance unit
              Obviously the white ink cannot go long periods non usage, only hours not days. No wonder en. has so many red cards. He can't even train customers on what is in the Operator Manual. Either that or he is an end user who doesn't bother checking his Operator Manual. It took me all of 2 seconds to find it online.

                Comment

                • en.
                  Trusted Tech
                  • Jul 2014
                  • 124
                  #5
                  Re: Nozzle Clogging in GTP RI2000

                  Originally posted by slimslob
                  Sounds to me like automatic maintenance routines were not being carried properly. After 2 months a daily and weekly maintenance is not enough. By now you will have to replace the nozzle assembly. From the Owners Manual:
                  ATTENTION! Auto maintenance will be not be perform if the following conditions occur. Failure to perform Auto maintenance can result in a clogged print head. These conditions need to be cleared ASAP so auto maintenance can be performed.
                  Printer is powered off. (Always keep the printer powered on unless it has been flushed with cleaning fluid)
                  Ink cartridge is missing or reading 0%
                  Waste tank is full
                  CR encoder error and other errors
                  Any Service call message (see trouble shooting guide) - message bar at the top of the screen will be red
                  Front cover is open
                  The ink bay has been opened for maintenance
                  If the auto maintenance is not being performed, then the print heads can be clogged.
                  IF Auto maintenance is prevented from happening for any reason the following message will appear
                  My guess is that the printer was turned off every night or at least every weekend without being flushed with cleaning fluid first.Cleaning fluid is to clear the tubes and nozzles before they clog, not after

                  Sorry, it seems that I was not able to communicate the problem correctly.. The printer is new two months ago, it was sold... and it was not left without work for two months.. On the contrary, the customer performs daily and weekly maintenance..but the customer discovered a white cutout and a blockage in the head printing ..


                  My question is: Can I open the print head and clean it without replacing

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36807
                      #6
                      Re: Nozzle Clogging in GTP RI2000

                      Originally posted by en.
                      Sorry, it seems that I was not able to communicate the problem correctly.. The printer is new two months ago, it was sold... and it was not left without work for two months.. On the contrary, the customer performs daily and weekly maintenance..but the customer discovered a white cutout and a blockage in the head printing ..


                      My question is: Can I open the print head and clean it without replacing
                      Was or was not the printer turned off over night or on weekends.

                        Comment

                        • en.
                          Trusted Tech
                          • Jul 2014
                          • 124
                          #7
                          Re: Nozzle Clogging in GTP RI2000

                          Originally posted by slimslob
                          Was or was not the printer turned off over night or on weekends.

                          and the solution is??

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22798
                              #8
                              Re: Nozzle Clogging in GTP RI2000

                              Originally posted by en.
                              and the solution is??
                              from what Slim laid our for you if they turn it off it doesn't do the hourly CLEANING of the print head

                              "Printer is powered off. (Always keep the printer powered on unless it has been flushed with cleaning fluid)"

                              any ink based machines I have worked on ie Epson .. brother ... HP you can't disassemble the print head

                              are you a trained tech on these units?

                              do you have the manual?

                              did you sell them the unit?

                              if yes to all of the above you have failed your customer for not telling them how to properly maintain the unit.

                              I never left the customer hanging by not going thru all the steps for properly maintaining the unit.

                              Is the unit close to a window or an AC vent? that will cause the printhead to dry out faster (all covered in the service manual)

                              you need to be proactive not reactive with ink based machines

                                Comment

                                • luca72
                                  Field Supervisor

                                  1,000+ Posts
                                  • Oct 2017
                                  • 1677
                                  #9
                                  Re: Nozzle Clogging in GTP RI2000

                                  Originally posted by en.
                                  DEAR SIR

                                  HAVE AGOOD DAY
                                  I have a problem with the RINTER DTG RI2000 printer, the printer was installed new two months ago, after a while, it was found that there was a cut line when working in the white print head, and there was a blockage in the print head ...A daily and weekly maintenance was made, but the problem was not resolved ... The cleaning fluid was requested, and the problem was not solved, so is there a program or process that must be done when applying the cleaning fluid

                                  best regards

                                  hi, look, i don't know that model, but i can give you two tips about inkjet machines:
                                  1) especially the professional ones, once the inert liquid has been freed and the ink passed, the customer must NEVER TURN OFF, because the machine occasionally starts a head cleaning routine by itself, insist on this, maybe do put a sign near the switch

                                  2) you can try to clean it like this, with a clean rag and alcohol or chante claire, which dissolves the ink, the machine is not the same, but the concept yes...it generally works if not too clogged

                                  Ricoh MPCW2201 Manual cleaning for unlock head clogged After lockdown - YouTube
                                  "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                                    Comment

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