[Misc] Ricoh AF MP 5054 scan to qnap stuck on waiting.

[aviso66]

hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
test connection succesful but when i scan it stuck on waiting.

What could be the cause of this?
I have already enable the ftp of the qnap anyway.

Could it be the firmware?


thanks

[luca72]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
test connection succesful but when i scan it stuck on waiting.

What could be the cause of this?
I have already enable the ftp of the qnap anyway.

Could it be the firmware?


thanks

hmm, it fails to write, try to check via wim, in the "system monitor", or print the network configuration from user tools, you will find the system monitor log there, and see what kind of error report it generates ... di usually they are often linked to dns resolution, or firewall/antivirus blocks, which you can possibly disable temporarily to perform tests

[sandmanmac]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
test connection succesful but when i scan it stuck on waiting.

Could it be the firmware?

No.
A 15+ year old machine will scan to FTP.
Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
Something is not correct in your settings on the PC / program.
Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.

[aviso66]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

hmm, it fails to write, try to check via wim, in the "system monitor", or print the network configuration from user tools, you will find the system monitor log there, and see what kind of error report it generates ... di usually they are often linked to dns resolution, or firewall/antivirus blocks, which you can possibly disable temporarily to perform tests

Hi

I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

FIRMWARE OF THE MACHINE:
SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
IC HDD 3330

TROUBLESHOOTING DONE:
: test path scan to NAS using existing user account it shows: successful
- test scan to NAS - status "waiting"
: test scan to windows 10 through Lan Network using FTP - successful
: change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
: test scanning to old imac OS - successful
: disable antivirus on NAS and test scan. status - waiting.
: check if ftp is enabled on NAS - yes.
: rebooted the machine
: rebooted the NAS

Check NAS QNAP info:
Model : TS-231K
current firmware: 4.5.3.1670
date updated 15th May 2021.

please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
Ricoh Scan issue - Google Drive

[aviso66]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

No.
A 15+ year old machine will scan to FTP.
Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
Something is not correct in your settings on the PC / program.
Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.

Well, MAC cant support smb tho. tried it before and it doesnt work. Thats why we moved the scan instead of to each individual IMAC, We moved it to the QNAP server. It has been working previously...but dont know why now suddenly doesnt work anymore

[davel]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

Has the operating system of the QNAP NAS server just been updated?

[mga]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

No.
A 15+ year old machine will scan to FTP.
Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
Something is not correct in your settings on the PC / program.
Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.

Hi sandy
I think he added the af by mistake I think it's a mp5054 stay safe my friend

[slimslob]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
test connection succesful but when i scan it stuck on waiting.

What could be the cause of this?
I have already enable the ftp of the qnap anyway.

Could it be the firmware?


thanks

What model Qnap NAS do you have? Some low end model NAS do not support writing to them from anything but a PC using their software interface. I ran into that problem once at an orthopedic office. The IT who installed it insisted that it should work and the problem was my MFP until I handed him and the office manager the spec sheets for the model he installed and the next higher priced one that did support it.

[sandmanmac]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

Hi sandy
I think he added the af by mistake I think it's a mp5054 stay safe my friend

Hey Mark,
I didn't actually pay attention to that part.
I was just trying to make the point that I could set up Scan to FTP with an old AF2022 without issue (for example) if I had to, so I don't feel that F/W had any bearing on the problem.
However, that was before I knew he was using MAC -not that I think that makes any difference either.

All the best!

[tsbservice]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

Well, MAC cant support smb tho. tried it before and it doesnt work. Thats why we moved the scan instead of to each individual IMAC, We moved it to the QNAP server. It has been working previously...but dont know why now suddenly doesnt work anymore

You should started with that info.

Hi

I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

FIRMWARE OF THE MACHINE:
SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
IC HDD 3330

TROUBLESHOOTING DONE:
: test path scan to NAS using existing user account it shows: successful
- test scan to NAS - status "waiting"
: test scan to windows 10 through Lan Network using FTP - successful
: change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
: test scanning to old imac OS - successful
: disable antivirus on NAS and test scan. status - waiting.
: check if ftp is enabled on NAS - yes.
: rebooted the machine
: rebooted the NAS

Check NAS QNAP info:
Model : TS-231K
current firmware: 4.5.3.1670
date updated 15th May 2021.

please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
Ricoh Scan issue - Google Drive

Has the operating system of the QNAP NAS server just been updated?

Very close.

[aviso66]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

So

What is the option for now if i want to setup scan to MAC or QNAP server?
Please advice.

Thanks

[slimslob]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

So

What is the option for now if i want to setup scan to MAC or QNAP server?
Please advice.

Thanks

As for the MAC that depends on which version of OSX you have and which level of Samba/SMB it uses if any. Apple support is the best place to ask but they will charge you.

QNAP is not a server. It is Network Attached Storage. Again it depends on the exact model Qnap NAS you have,

[slimslob]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

The TS-213K-US does not support either SMB or FTP. The TS-231K provides comprehensive local, off-site and cloud backup and secure Snapshot technology to help create a reliable backup and disaster recovery plan.

If you want to scan to a Qnap you need to have one of the Turbo models, but then you are talking about at least double the price or depending on the storage amount 30 to 40 the price. TurboNAS Storage for Small Business (SMB) | QNAPWorks.com

In the future fully investigate a product before wasting more money.

[aviso66]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

The TS-213K-US does not support either SMB or FTP. The TS-231K provides comprehensive local, off-site and cloud backup and secure Snapshot technology to help create a reliable backup and disaster recovery plan.

If you want to scan to a Qnap you need to have one of the Turbo models, but then you are talking about at least double the price or depending on the storage amount 30 to 40 the price. TurboNAS Storage for Small Business (SMB) | QNAPWorks.com

In the future fully investigate a product before wasting more money.

But previously it's working ..but now not working anymore...could it be the firmware of the qnap?

[slimslob]

Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

But previously it's working ..but now not working anymore...could it be the firmware of the qnap?

Contact Qnap support.